Audi and Ultra Luxury Automotive Service Concierge

Audi and Ultra Luxury is now hiring for a Service Concierge.

The Service Concierge is an ambassador of the Audi and Ultra Luxury dealerships and is tasked with delivering a phenomenal welcoming experience and a seamless transfer to the guest’s desired final destination. Coordination of fulfilling guest needs and desires is a core function of the job.

Founded in 1961, JN Group has been in business for over sixty years and represents eleven world-class automotive brands ranging from daily driving needs to the ultimate in luxury and performance. We are a family-owned, values-based organization, and understand the important role all of our team members play for our customers and the brands we represent.

This is a full-time position, Mondays through Fridays, 8:00 a.m. to 5:00 p.m.

Pay range is $18.00-$20.00.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

• Serve as the first point of contact for all guests of Audi and create personalized experiences for the guests;
• Coordinate guests’ needs and provides immediate assistance with all requests and inquiries;
• Warmly transfer guests to the next employee that will be handling the next step of the guest experience and brief the employee on any information covered during the escort;
• Answer phones in a welcoming manner and assist with needs and inquiries directly, including but are not limited to: scheduling appointments, providing pricing when available, answering warranty inquiries when information is available etc.;
• Monitor and support AI business tools related to guest communications;
• Utilize standard office business equipment to perform jobs, including but not limited to faxing, mailing, scanning, and copying;
• Process credit card payments and utilize the POS (Point of Sale) system to complete purchases;
• Promote teamwork through daily communications and coordination between departments;
• Manage the Service Department’s loaner fleet; and
• Assist the Service Manager or his or her designee with other duties as assigned.

OTHER FUNCTIONS

• Model superior customer service behavior for all personnel by maintaining positive working relationships throughout the organization;
• Comply with all federal, state, and company policies, procedures, and regulations;
• Present recommendations and assist in implementing quality initiatives to the team;
• Create customer and employee interactions that foster positive outcomes; and
• Provide support on any other duties as assigned as directed by Senior Management.

Minimum Requirements:

• Bachelor’s degree from an accredited four-year college or university is strongly preferred, or 4-5 years related experience and/or training in customer service;
• Must have a valid driver’s license and acceptable driver’s abstract in accordance with Company policy and/or practice;
• Ability to execute a standard of excellence and consistency with unparalleled professionalism in guest experience and customer service;
• Proficient in Microsoft Word, Excel, Outlook, and Google Drive (Google Docs, Google Sheets, Google Forms, etc.;
• Must be a motivated, enthusiastic individual who has a passion for customer service and customer satisfaction; and
• Strong interpersonal skills are required.

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Experience:

• Customer Service: 1 year (Preferred)

License/Certification:

• Driver's License (Required)

Work Location: In person

Salary : $18 - $20