What are the responsibilities and job description for the Customer Service Representative position at JMT Staffing Solutions?
Our client a health insurance company located in MA is looking for 2 Customer Service professionals down in the greater Boston, MA area to join their team on a temporary to hire basis starting at some point towards the end of August. These would be Mon-Fri traditional office hours openings (11:30am-8pm) and would be fully remote positions. Successful candidates will be responsible for providing exceptional client services, handling inquiries, and ensuring customer satisfaction through effective communication and problem-solving.
This role involves handling health insurance inquiries related to eligibility, claims, and benefits with urgency and professionalism.
Minimum Qualifications
- High school diploma or GED
- At least one year of experience working for a health insurance company
- Proficiency in Microsoft Office (Outlook, Word, Excel)
- Ability to learn and navigate complex systems
- Strong written and verbal communication skills
- Empathy, patience, and a genuine desire to help others
- Reliable attendance and commitment to team and customer needs
- Ability to multitask in a high-volume call/email environment
- Must maintain focus and uninterrupted work time during shifts
Essential Responsibilities
- Handle inbound calls, chats, and emails regarding benefits, eligibility, and claims
- Provide first-call resolution using multiple systems
- Communicate professionally and compassionately
- Maintain up-to-date knowledge of company health products
- Navigate systems and documents including manuals and correspondence
- Accurately document all customer interactions
- Assist with website navigation
- Meet quality, timeliness, and adherence standards
- Support compliance and confidentiality requirements
- Participate flexibly in a dynamic work environment
- Perform additional tasks as required
If interested in these 2 Customer Service fully remote openings and you live in the greater Boston area, please contact JMT Staffing Solutions directly or apply to this ad and a staffing manager will be back in touch ASAP. This client company traditionally moves quickly through the interview process and would be looking to make permanent offers to all hired candidates after a few months of temping. Position would pay $22/hr and full benefits would be offered upon the permanent offer.
Our primary areas of focus are administrative, customer service and accounting role - from Entry to Sr Level.
Salary : $22