What are the responsibilities and job description for the Customer Service Representative position at JMP Wood?
Customer Service Representative (CSR) Position Summary
The Customer Service Representative (CSR) is responsible for providing excellent customer support by assisting customers with inquiries, orders, product information, and issue resolution. This position serves as a primary point of contact for customers and helps ensure customer satisfaction through professional communication and timely service.
Essential Duties and Responsibilities
- Respond to customer inquiries by phone, email, and chat in a professional and courteous manner.
- Process customer orders, returns, and service requests accurately and efficiently.
- Provide product, pricing, and service information to customers.
- Resolve customer complaints and issues promptly and professionally.
- Maintain accurate customer records and documentation in company systems.
- Coordinate with internal departments regarding orders, shipments, and customer requests.
- Follow up with customers to ensure satisfaction and issue resolution.
- Maintain knowledge of company products, services, and policies.
- Support sales and operational teams as required.
- Other responsibilities as assigned by management.
Qualifications
- High school diploma or equivalent required.
- Three to five years of previous customer service or administrative experience required in a multi-phone line, email and chat environment.
- Excellent verbal and written communication skills.
- Strong organizational and multitasking abilities.
- Basic computer proficiency, including Google Suite and customer management systems.
- Ability to work independently and as part of a team.
- Professional attitude and strong problem-solving skills.
Physical Requirements
- Ability to sit for extended periods while working at a computer.
- Ability to use phones, computers, and standard office equipment.
- Ability to occasionally lift up to 25 pounds.
Work Environment
- Office or customer service environment.
- May require occasional overtime based on business needs.
Pay: $20.00 - $25.00 per hour
Benefits:
- Dental insurance
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person
Salary : $20 - $25