Client Relationship Manager III (CRMIII)

JMARK is a leading provider of managed IT services, cybersecurity solutions, cloud technologies, and strategic IT consulting. Founded on the principle of People First. Technology Second., JMARK partners with businesses to transform technology into a true driver of growth, resilience, and competitive advantage.

With a focus on proactive strategies, exceptional customer experience, and business value, JMARK helps organizations reduce risks, increase efficiency, and plan for the future. Our team combines technical expertise with a people-centric approach, ensuring that every solution aligns with client goals, culture, and long-term success.

At the heart of JMARK’s philosophy are our core values:

• Honesty – honoring commitments and building trust
• Passion – loving what we do and where we do it
• Teamwork – working together to prevent problems and create solutions
• Excellence – exceeding expectations through initiative and follow-through
• Accountability – doing what we say we will do
• Fun – celebrating success and enjoying the journey

For more than three decades, JMARK has served as a trusted IT partner across industries, helping businesses thrive with secure, reliable, and future-ready technology solutions.

Job Summary

As a Client Relationship Manager III (CRM III) at JMARK, you’ll go beyond account management—you’ll serve as a trusted technology consultant. This role requires deep understanding of IT environments and the ability to build out solutions that drive client success and align with JMARK’s Optimized Solution Stack (JOSS). You’ll lead Quarterly Business Reviews (QBRs), manage agreement renewals, and translate business needs into technology strategies and architectures that deliver measurable value.

Recognized as a subject matter expert, you’ll engage confidently with executives and decision makers to guide them through technology lifecycle planning, budget proposals, and adoption of solutions that strengthen both their business and their partnership with JMARK. This position is ideal for someone who combines technical acumen with strong relationship-building skills and demonstrates the potential to influence and lead at a higher level in the future.

Duties and Responsibilities

Technology & Solutioning:

• Demonstrate expert knowledge of JMARK’s Optimized Solution Stack (JOSS) and ensure alignment across client environments.
• Assess client technology needs and architect solutions in collaboration with JMARK’s Solutions Architects and Service Teams.
• Effectively communicate scopes of work and technical requirements to both technical and non-technical audiences.
• Act as a strategic advisor, guiding clients toward 100% JOSS compliance and long-term technology health.

Client Engagement & Relationship Management:

• Build and maintain consultative, trust-based relationships with clients.
• Lead Quarterly Business Reviews (QBRs) with executives and decision makers, capturing goals and aligning them with strategic technology roadmaps.
• Drive agreement renewals, ensuring client retention and strong revenue outcomes.
• Partner fluidly with internal teams—including Business Development, Service, Projects, and Engineering—to deliver seamless client experiences.
• Navigate challenging conversations around budgets, priorities, and outcomes with professionalism and persuasiveness.

Professional Growth & Development:

• Stay current on industry trends, vendor certifications, and emerging solutions.
• Participate in ongoing training, including mastery of the Sandler Selling System, to refine consultative sales and relationship skills.
• Strengthen leadership competencies such as strategic thinking, influence, and conflict management to support future growth opportunities.

Skills and Qualifications

• Experience: Minimum 5 years in client relationship management, account management, or technical consulting, preferably in complex IT environments.
• Technology Expertise: Proven ability to assess client environments, design solutions, and collaborate on architecture that drives strategic outcomes.
• Communication: Exceptional written, verbal, and presentation skills; adept at engaging with C-level executives and technical stakeholders.
• Professional Traits: Self-motivated, highly accountable, detail-oriented, and passionate about helping clients succeed.
• Collaboration: Works independently and within cross-functional teams with ease.
• Leadership Potential: Demonstrates influence, negotiation, and decision-making skills that indicate readiness for expanded responsibilities.
• Other Requirements: Valid driver’s license, reliable transportation, and the ability to travel as required.