What are the responsibilities and job description for the Client Success Coordinator (Veterinary Tech/Assistant) position at JM Pet Resort?
Client Success Coordinator (CSC)
Location: Brockton, MA
Why Join Us
At JM Pet Resort and Veterinary Clinic, you’ll be part of a supportive, collaborative team that values both pets and people. We offer opportunities to grow, make a difference in the lives of animals, and help clients feel confident in their pets’ care.
About the Role
Are you passionate about animals, client education, and building strong relationships? As a Client Success Coordinator (CSC), you’ll be the bridge between our clients and veterinary team—helping ensure pets receive the highest level of care. You’ll play a key role in supporting doctors, educating pet owners, and guiding our Client Service Representative team, all while fostering a culture of compassion and preventative care.
What You’ll Do
- Educate clients on preventative care and wellness services
- Act as a liaison between clients and doctors for treatment recommendations
- Communicate lab and diagnostic results
- Support and mentor the Client Service Representative team
- Assist with surgical scheduling, paperwork, and client communication
- Follow up on prescriptions, reminders, and urgent care referrals
- Ensure medical compliance by supporting doctors and technicians
What We’re Looking For
- 2–3 years of Veterinary Technician experience preferred
- Strong client communication and relationship-building skills
- Highly organized, adaptable, and comfortable in a fast-paced clinic
- Passionate about animal welfare and preventative medicine
Education: High School Diploma (or equivalent) required
Physical Requirements: Ability to lift up to 50 lbs; comfortable working with animals of all sizes
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
Work Location: In person
Job Type: Full-time
Pay: $24.00 - $28.00 per hour
Expected hours: No less than 35 per week
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
Salary : $24 - $28