What are the responsibilities and job description for the Residential CSR Supervisor position at JM OLIVER INC?
Now Hiring: Full-Time Customer Service Supervisor (HVAC Industry)
Are you an enthusiastic, outgoing person? That is what we are looking for in a leader.
Oliver Heating & Cooling is a growing HVAC company seeking a dedicated Customer Service Supervisor with strong leadership skills and a passion for delivering exceptional customer experiences.
Position Overview:
As our Customer Service Supervisor, you will oversee daily operations of the customer service team, ensuring efficiency, professionalism, and high-quality support for our clients. You’ll play a key role in shaping customer interactions and maintaining our reputation for reliability and excellence.
At Oliver Heating & Cooling, our greatest asset is our people. We pride ourselves on cultivating a supportive and dynamic work culture that not only values each individual but also encourages professional development. Here, you’ll find a team-oriented environment where growth is not just encouraged but actively promoted. Join us and experience how a commitment to our employees translates into success for everyone.
Key Responsibilities:
- Supervise and support a team of customer service representatives
- Monitor call quality, scheduling, and team performance
- Handle escalated customer concerns and ensure timely resolution
- Train, coach, and develop team members
- Collaborate with dispatch and service teams to ensure smooth operations
- Create the weekly schedule for proper staffing and coverage
- Maintain accurate records and reporting
Qualifications:
Qualifications:
- Minimum 5 years of customer service experience (HVAC or home services industry preferred)
- Proven leadership or supervisory experience
- Excellent communication and problem-solving skills
- Strong organizational and multitasking abilities
- Proficiency in Microsoft Office (Outlook, Word, Excel)
- Strong follow-through and problem-solving abilities
- Familiarity with Service Titan a plus.
What We Offer:
- Competitive salary based on experience
- Full-time, stable position
- Paid Health Benefits
- Opportunities for growth and advancement
- Supportive team environment
If you’re ready to lead a team and make a real impact in a fast-paced HVAC company, we’d love to hear from you!
Apply today and grow your career with us!