What are the responsibilities and job description for the IT Support Specialist position at JM Huber Corporation?
Huber Engineered Woods (HEW), a division of J.M. Huber Corporation, combines its advanced adhesives and wood product technologies with state-of-the-art manufacturing capabilities to produce premium structural wood panel products. Innovative construction products like AdvanTech® subflooring and ZIP System® sheathing have changed the way homes and buildings go together. HEW brings together professionals with experience in research and development, product engineering and manufacturing to create products that solve specific problems.
Our Corporate Office is located in Charlotte, North Carolina. HEW manufacturing facilities are located in Georgia, Virginia, Oklahoma, Tennessee and Maine. To learn more, please visit our website at www.huberwood.com.
Principal Duties & Responsibilities
Responsible for ITIL processes and providing computer technical support with a focus on customer service.
Perform troubleshooting related to general user support, client connectivity, and printing.
Utilize ticketing system to track issues and manage location queues to ensure that new tickets are identified, prioritized, and resolved.
Install, test, and maintain computer equipment, peripherals, and network infrastructure.
Position Summary
Provide technical support for the use of Information Technology and Services within the manufacturing facility and the business sector to meet business objectives. Provide technical assistance to users, resolving hardware, software, and network issues. Diagnose and solve technical problems, ensuring minimal downtime. Assist and observe the IT / OT Manager as a backup / apprentice for the OT and Manufacturing network.
Huber Engineered Woods is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, sexual orientation, gender identity, age, protected veteran status, non-disqualifying physical or mental disability, national origin, genetic information, or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.