Workplace Experience Lead - Mainland

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. POSITION GOALS This role will be responsible for managing all aspects of the facility/property management service on the Client project in China.  In this capacity, the Account Director is accountable for: Onsite operations oversight Interface with senior managers in Client Real Estate / Facility team and business units Achievement of Client satisfaction and key performance indicators Managing the operational budgets and delivery Managing risk in operations Continuous improvement in morale, employee satisfaction and savings initiatives DUTIES & RESPONSIBILITIES Client Management Single point of Management Control for FM on the Client site - day to day Client liaison and relationship management Ensuring Client satisfaction through excellent facilities management planning, advice and support and measured by Contract SLA / KPI Compile the appropriate monthly/quarterly/annual reporting for the Client Operations Management Overall Management for Property Engineering & Operations and Facilities Services to Client, China Acting as the Country Lead and being the emergency escalation point to Client client’s representative Establishment of positive relationships with the Facilities Management Team, and Client’s staff inclusive of coordinating all-hands social gatherings Communicate operating philosophy, objectives and expectations to the onsite facilities management teams Understand the Facilities Management scope for Client assigned and develop Client specific processes / playbook in line with Regional.  Advise and support Client and Facilities Managers team across a range of facilities management issues including: Preparing and managing operational budgets and savings. Ensure savings targets are met. Preparing monthly Check Request and get Client’s approval Conduct facilities management operations audits Timely to prepare all service agreement renew and ensure all the service contracts (vendor contract) be in place without expiry Overall management for all JLL principal contractors with carrying out of regular meeting and SLA/KPIs measurement. Overall management for all 3rd party service vendors with carrying out of regular meeting and SLA / KPIs measurement Ensure all 3rd party service contracts are in place without service expiry 24/7 support for all incidents in China, backup as JLL contact window for Client during emergency events. Drive innovation, continuous improvement and best practices. Location: On-site –Shanghai, China If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table! At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing. JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement and Supplemental Privacy Statement for Individuals in China. For additional details please see our career site pages for each country. Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL. Activate your Personal Job Alerts now and receive opportunities as soon as they are advertised. If you're a current JLL employee, please apply using the Internal Career Site At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each of us unique. We help our people thrive, grow meaningful careers and find a place where they belong. Together, we strive to be exceptional and shape a better world. For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500® company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. 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