Workplace Experience Ambassador 2

Position Summary

The Workplace Experience Ambassador serves as the front-line representative of workplace services, delivering a high-quality, seamless experience for employees, guests, and clients. This role focuses on creating a welcoming, efficient, and productive environment by supporting day-to-day workplace operations, coordinating services, and enhancing overall occupant satisfaction.

Key Responsibilities

• Serve as the primary point of contact for workplace-related inquiries, requests, and support
• Greet employees and visitors, ensuring a professional and welcoming environment
• Coordinate and support daily office operations including meeting rooms, events, and common areas
• Manage and track service requests through workplace systems (e.g., ticketing/work order platforms) and ensure timely resolution
• Assist with work order management, including intake, tracking, and follow-up
• Perform and support audits of workplace spaces, services, and processes to ensure compliance and quality standards
• Assist with temporary badge issuance and access coordination as needed
• Support email and calendar management for workplace services and shared resources
• Coordinate with and support vendor management activities, including scheduling, communication, and oversight as needed
• Partner with facilities, janitorial, security, and vendors to maintain a clean, safe, and functional workplace
• Assist with space planning, seating arrangements, and workplace moves as needed
• Monitor and restock office supplies, pantry items, and shared resources
• Support workplace events, employee engagement activities, and client visits
• Conduct routine walkthroughs to identify and resolve issues proactively
• Maintain accurate records, logs, and reporting related to workplace services
  
  

Qualifications

• 2 years of experience in workplace services, facilities support, hospitality, or customer service
• Strong communication and interpersonal skills with a customer-first mindset
• Ability to multitask and prioritize in a fast-paced environment
• Proficiency with Microsoft Office and workplace service platforms
• Strong attention to detail and problem-solving skills
• Professional demeanor and ability to interact with all levels of the organization
  
  

Work Environment & Physical Requirements

• Onsite role at Annapolis Junction location. May require occasional travel to Columbia, MD
• Requires standing, walking, and light lifting (up to 25 lbs)
• Occasional support outside normal business hours for events or urgent needs