Workplace Coordinator

Workplace Coordinator – JLL

What this job involves:

As a Workplace Experience Coordinator, you will be the welcoming face of JLL's McLean, VA office while serving as a vital support partner to our Workplace Management team. This role combines exceptional customer service with hands-on facility coordination, where you'll manage front-of-house operations, coordinate essential workplace services, and ensure our office environment runs seamlessly. You'll play a key part in creating a professional, efficient, and welcoming workplace experience for employees, clients, and visitors while supporting day-to-day facility operations. This is an excellent opportunity to develop your career in workplace services with a global industry leader committed to delivering outstanding workplace experiences.

What your day-to-day will look like:

• Manage the main reception console, greeting guests with professionalism and providing exceptional customer service to all visitors, employees, and clients throughout the day
• Oversee inbound and outbound mail, express packages, and messenger services, ensuring timely delivery and accurate tracking of all correspondence
• Submit facility work orders to appropriate providers on a timely basis, track progress, monitor status, and report open issues to the Facility Management team to ensure resolution
• Coordinate and schedule preventative maintenance activities, working closely with vendors and internal teams to minimize disruption to workplace operations
• Provide comprehensive conference room support including room setup, technology and AV equipment coordination, catering orders, supply management, and post-meeting cleanup
• Manage conference room and AV equipment reservations using online management systems, assisting occupants with scheduling and resolving booking conflicts efficiently
• Inventory, order, and stock kitchen and office supplies, ensuring adequate levels are maintained and managing vendor relationships for timely delivery and quality service
• Process and file office invoices for approval, coordinate with vendors to correct discrepancies, and ensure accurate and timely payment processing
• Support employee onboarding by preparing name signage, assigning access cards and phone extensions, creating emergency procedure documents, and assembling information packets for new hires
• Participate in or lead emergency preparedness initiatives as part of the office emergency team, ensuring safety protocols are maintained and effectively communicated
  
  

Required Qualifications:

• Minimum of 2 years of administrative experience in an office environment with demonstrated customer service focus
• Exceptional customer service skills with proven ability to interact professionally with employees, clients, and visitors at all levels
• Strong written and verbal communication skills with ability to communicate clearly, concisely, and professionally in all interactions
• Demonstrated proficiency in managing multiple priorities simultaneously while maintaining attention to detail and meeting deadlines
• Proficiency in Microsoft Office Suite (Outlook, Word, Excel) and ability to learn and utilize workplace management systems and conference room booking platforms
• Professional appearance and demeanor with ability to serve as the face of the organization at the front desk
• Strong organizational skills with ability to work independently, exercise good business judgment, and respond effectively to both routine and urgent requests
  
  

Preferred Qualifications:

• Experience with facility work order systems, vendor coordination, or basic facility management operations
• Familiarity with conference room management systems, AV equipment setup, and technology troubleshooting
• Knowledge of invoice processing, vendor management, and basic accounts payable procedures
• Previous experience supporting employee onboarding processes or HR administrative functions
• Experience participating in emergency preparedness programs or serving as a floor warden
• Background in hospitality, front desk management, or workplace services in a corporate environment
  
  

Location: McLean, VA

Work Shift: 1st Shift, Monday–Friday, 8:30 AM – 5:00 PM