Team Lead, Transition Support

Location: Charlotte, NC or Remote - Home Office

About JLL

We're JLL. We're a professional services and investment management firm specializing in real estate. We help organizations around the world achieve their ambitions by owning, occupying and investing in real estate.

We're a Fortune 500 company. We work across 80 countries, in 280 different offices, with a team of over 77,000 individuals. And we look after a property portfolio of over 4bn square feet, all on behalf of our clients.

If you're looking to step up your career, JLL is the perfect professional home. At JLL, you'll have a chance to innovate with the world's leading businesses, put that expertise into action on landmark projects, and work on game-changing real estate initiatives. You'll also make long-lasting professional connections through sharing different perspectives, and you'll be inspired by the best. We're focused on opportunity and want to help you make the most of yours. Achieve your ambitions – join us at JLL!

What this job involves:

Provide strategic leadership and oversight of a team responsible for supplier onboarding, procurement deliverables, and operational transition support across multiple client accounts. Serve as a subject matter expert in support of JLL transition strategies, processes and tools, while fostering supplier and client relationships.

• Lead team of Transition Coordinators across multiple client transitions, managing resource allocation, capacity planning, and workload distribution to meet project timelines and requirements
• Support Transition Operations through change management, process standardization, training development, and platform support for the transition team
• Oversee supplier onboarding processes, data entry/management, and quality control of supplier information through Sourcing & Procurement technology platforms
• Ensure team compliance with due diligence requirements, including supplier file maintenance, Certificates of Insurance, Rate Cards, and JLL/client compliance standards
• Manage team coordination of supplier correspondence, establish escalation protocols, and maintain effective collaboration frameworks with internal and external partners
• Provide mentoring, training, and performance management for team members, fostering professional development and operational excellence
• Drive process improvement initiatives and technology optimization across JLL Sourcing & Procurement platforms
  
  

Sound like you? Here are the desired and preferred experience and technical skills:

• Excellent leadership and people management skills with proven ability to manage teams in decentralized environments and oversee multiple complex projects simultaneously
• Excellent communication skills – oral and written – with proven track record of driving process improvements and operational excellence
• Project management experience required. Business transitions experience and experience managing facility management or integrated services preferred
• Advanced proficiency in MS Office applications, particularly Excel (VLOOKUP, pivot tables, data analysis) and experience with procurement technology platforms
• Strong analytical ability with experience in performance metrics analysis, dashboard creation, and data-driven decision making. Demonstrated change management mindset with ability to identify and drive process efficiencies
• Proven ability to work within time-sensitive deadlines while maintaining quality standards. Experience with supplier management, supplier onboarding, and compliance oversight
  
  

What You Can Expect From Us

You'll join an entrepreneurial, inclusive culture. One where we succeed together – across the desk and around the globe. Where like-minded people work naturally together to achieve great things.

Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career, recognition, wellbeing, benefits and pay. We'll offer you a competitive salary and benefits package. Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sights and imagine where JLL can take you...