What are the responsibilities and job description for the Sr. Operations Director position at JLL?
What This Job Involves –
The role is responsible for managing the assigned sites within the account owned and/or occupied portfolio in accordance with the requirements of all local, state and federal requirements. The position will be responsible for all line of business and third party relationships with the assigned buildings. The position will also manage a team of Facility Management professionals.
What is your day to day?
The role is responsible for managing the assigned sites within the account owned and/or occupied portfolio in accordance with the requirements of all local, state and federal requirements. The position will be responsible for all line of business and third party relationships with the assigned buildings. The position will also manage a team of Facility Management professionals.
What is your day to day?
- Manage the performance and outcomes of assigned staff reporting to the position
- Maintain interface with third party owners (Landlords), ensuring total contract (Lease) compliance, accurate and timely reporting, and resolve critical impact tenant relations issues
- Provide overall facility services in accordance with accounts’ standard processes and procedures including application of policies and programs, coordination of information
- Ensure compliance with portfolio wide initiatives and required local, state and federal laws and regulations that pertain to the operating of facilities entrusted to the Facility Partners to manage on behalf of the client as owner
- Manage, coordinate, and exercise functional responsibility for Facility Management services within assigned facilities and geography
- Prepare, submit and manage facility budgets with the clients’ goals and objectives addressed, track variances and ensure smooth recovery process
- Support prompt collection of management fees and reimbursements from 3rd party tenants occupying space with the accounts’ owned premises
- Responsible for overall team management, staff development and planning. Execute staff succession and growth plans.
- Involved in compensation planning process
- For every direct report, build actionable and measurable career development plans; direct report in consistent conversations regarding progress
- 8-10 years of experience leading Integrated Facilities Management teams/services
- Strong leadership and relationship building skills
- Strong interpersonal and problem-solving skills
- Excellent verbal/written communication and presentations skills
- Proven record of providing excellent internal and external customer service
- Knowledge of Excel and ability to analyze data
- Bachelor’s Degree in Engineering
- Knowledge of standard business and accounting practices