Senior Director of Quality Assurance

Position Summary

We are seeking an experienced Senior Director of Quality Assurance to join our client's operational excellence initiative in a staff augmentation capacity. This role will drive continuous improvement through advanced quality methodologies, lead cross-functional process improvements, and influence stakeholders across the organization to achieve operational excellence objectives.

Key Responsibilities

Quality and Process Excellence

• Lead and facilitate structured problem-solving sessions including Lean Problem-Solving Sessions, Failure Mode and Effects Analysis (FMEA), root cause analysis, kaizen events, and other quality improvement methodologies to identify and mitigate operational risks
• Design, document, and optimize operational processes using LEAN and Six Sigma methodologies, including process mapping the Corporate Real Estate Production Cycle and related systems and controls to drive improvement.
• Drive continuous improvement initiatives that enhance quality, efficiency, and customer satisfaction
• Develop and maintain comprehensive process documentation and standard operating procedures
  
  

Leadership and Stakeholder Management

• Lead and influence cross-functional teams and stakeholders who do not have direct reporting relationships
• Guide project teams through complex operational improvements and quality initiatives
• Build consensus and drive adoption of new processes and methodologies across departments
• Mentor team members on quality tools, LEAN principles, and continuous improvement practices
  
  

Change Management and Communication

• Implement structured change management approaches to ensure successful process transformations
• Communicate complex technical concepts and improvement opportunities to diverse audiences
• Facilitate workshops, training sessions, and stakeholder meetings to drive organizational alignment
• Present findings, recommendations, and project updates to senior leadership
  
  

Data and Metrics Governance

• Understand and support existing key performance indicators (KPIs) and quality metrics to ensure process improvements align with organizational objectives
• Assess impact of proposed system and data changes on established governance frameworks and data integrity
• Collaborate with data governance teams to evaluate risks and opportunities related to metrics and reporting when implementing process changes
• Analyze performance data to identify trends, opportunities, and areas for improvement while maintaining alignment with existing measurement systems
  
  

Required Qualifications

Education and Certifications

• Bachelor's degree in Engineering, Operations Management, Business Administration, or related field preferred; equivalent professional experience will be considered.
• Green Belt or Black Belt certification in Six Sigma methodology required
• LEAN certification or extensive LEAN implementation experience preferred
  
  

Experience Requirements

• Minimum 5-7 years of experience in quality operations, process improvement, or operational excellence roles
• Proven experience leading FMEA processes and risk assessment methodologies
• Demonstrated facility operations knowledge across multiple functional areas
• Strong background in process documentation, standardization, and optimization
  
  

Technical Competencies

• Advanced knowledge of LEAN principles, tools, and implementation strategies
• Proficiency in Six Sigma methodology and statistical analysis tools
• Experience with process mapping, value stream mapping, and workflow optimization
• Knowledge of performance management systems and data governance frameworks
  
  

Leadership And Soft Skills

• Exceptional communication and presentation skills with ability to influence at all organizational levels
• Proven ability to lead and motivate cross-functional teams without direct authority
• Strong change management skills with experience implementing organizational transformations
• Analytical mindset with ability to translate data into actionable insights and recommendations
  
  

Position Details

• Model: Operational Excellence Focus
• Location: San Francisco Bay Area preferred; other northern California locations considered
  
  

Success Metrics

• Successful implementation of quality improvement initiatives
• Measurable improvements in operational KPIs and process efficiency
• Effective stakeholder engagement and cross-functional collaboration
• Timely completion of assigned projects and deliverables
• Knowledge transfer and capability building within client organization