What are the responsibilities and job description for the Professional, Facilities Management position at JLL?
Key Responsibilities
- Consult with clients to determine event needs such as space, physical set-up, AV and technical requirements, catering and event support.
- Consistently deliver high standards of care during events, exceed client expectations and anticipate needs.
- Build and maintain strong relationships with stakeholders and key decision makers across business lines and proactively conduct outreach calls to these clients to identify and secure potential event opportunities.
- Maintain an active awareness and understanding of meeting and event trends, innovations, and opportunities. Identify and propose best practices..
- Collect feedback from business line stakeholders and client attendees to integrate into continuous improvement effort.
- Complete all tasks, projects, and reports as directed and ensure timely delivery based on deadlines.
- Establish rapport and maintain relationships with key event/meeting stakeholders and client administrative population
- Coordinate feedback from business line stakeholders and client attendees to integrate into continuous improvement effort.
- Provide information and direction to vendors, facilities staff and other service providers as required to ensure excellent coordination and execution of work, with minimal disruption.
- Follow established escalation procedures and incident reporting procedures.
- Other duties, as assigned.
- Bachelor’s degree or proven experience as an event planner or organizer.
- 1-3 years of experience in event planning, project management, hospitality, event planning or related field.
- Excellent time management and verbal/written communication skills with the ability to communicate professionally.
- Ability to multi-task in a fast-paced environment.
- Exceptional customer service skills with a passion for hospitality.
- Ability to work with clients at all levels of an organization, including C-suite.
- Requires the willingness and ability to travel as needed.
- May require some nights and weekends.
- Experience in budget planning and ability to stay on budget.
- Proven leadership skills with the ability to manage multiple priorities and deliver results in a fast-paced environment.
- Track record of initiative, integrity, and good judgement.
- Highly collaborative with strong interpersonal skills.
- Proficient skills in Microsoft Office Suite