What are the responsibilities and job description for the Facilities Manager position at JLL?
What your day-to-day will look like:
- Manages and coordinates daily facility operations including HVAC, electrical, plumbing, FLS systems, BAS, as well as soft services (landscaping, janitorial, coffee, etc.)
- Requests proposals, schedules inspections, and oversees all maintenance and repairs with onsite vendors and contractors while ensuring quality customer service.
- Budget development and management, as well as review of repair/maintenance proposals in accordance with JLL and client procurement policies
- Manages work order process from creation through reporting and supports invoice processing from work order creating to coding.
- Support the Area Manager in the implementation of short and long-term projects for the client project
- Develop and implement innovative programs, processes and procedures that reduce short- and long-term operating costs and increase productivity by working closely with the Facility Management Lead and the client
- Oversee the development and management of the capital and expense budgets by interfacing closely with the client representative
- Oversee the appropriate monthly/quarterly/annual reporting appropriate for the client.
- Review monthly variance reporting on all operating budgets for each property on a timely basis
- Provides training and instruction to direct reports, vendors, and contractors while maintaining strong working relationships with clients to ensure occupant satisfaction.
- Travel to locations within your portfolio to conduct site assessments.
- Serve as primary after‑hours contact for facility emergencies, overseeing assessment, vendor dispatch, communication, and incident resolution.
- High School Diploma or equivalent with valid driver’s license required
- Minimum 8 years of proven facilities management experience managing hard and soft services
- Working knowledge of facility systems including HVAC, electrical, plumbing, FLS, BAS
- Computer proficiency with MS Office Suite (Excel, Word, PowerPoint, Outlook, CMMS, SharePoint
- Strong leadership and interpersonal skills to effectively collaborate with associates, clients, and vendors while delivering exception customer service.
- Ability to comprehend and interpret instructions, correspondence, and technical documents, and respond professionally to inquiries and complaints from the leadership, co-workers, vendors, and contractors
- Proficiency with computerized maintenance management systems (CMMS) such as Corrigo
- Associate/Technical degree or equivalent combination of education and experience
- Self-starter and self-directed
- Outstanding communication, presentation, and analytical skills with the ability to read, analyze, and interpret technical documents.