What are the responsibilities and job description for the Facilities Manager position at JLL?
The Facilities Manager is the manager for assigned sites and provides leadership and direction to a team of highly skilled staff in delivering facilities management services in a professional office/warehouse environment. This position is responsible for achieving the expected level of service delivery as described in the Service Level Agreements and measured by Key Performance Indicators. Additionally, the expected levels of service delivery must be achieved at the lowest possible cost, minimally within the prescribed budget for each facility.
Essential Functions
Essential Functions
- Execute overall vision and leadership for the regional facilities team.
- Establish and execute strategic direction for operations and maintenance team in alignment with client goals.
- Ensure all Client and JLL safety procedures are followed. Assist in development of training programs to increase team technical capabilities.
- Oversee the operational aspects of the properties in a manner which protects, maintains and improves the value of the client's sites.
- Support the Area Manager in the implementation of short and long-term projects for the client project.
- Develop and implement innovative programs, processes and procedures that reduce short and long term operating costs and increase productivity by working closely with the Facility Management Lead and the client.
- Develop the appropriate monthly/quarterly/annual reporting appropriate for the client.
- Develop monthly/quarterly variance reporting on all operating budgets for each property on a timely basis.
- Assist with the development and implement the annual management plan for the buildings within the area.
- Oversee multiple facilities across the region of different functions.
- Ensure effective integration of PDS, OP, and IFM Operations across all sites to ensure seamless delivery to the client and drive a one-team mentality.
- Maintain Site Configuration Management Documents and Project Documents - once project is handed over.
- Inspect buildings routinely to guarantee that building services are at the highest level of quality standards. Monitor and review preventive maintenance programs.
- Assist in the procurement of vendors and services as required, assure PO’s are issued in an accurate and timely manner.
- Validate Invoicing against issued PO’s.
- Utilize data to develop trends and insights that will drive continuous improvement in all site performance.
- Manage third-party contractors / vendors engaged in operating and maintaining properties.
- Team with Senior Facilities Manager and Sourcing Manager to bid and contract for scheduled and operational maintenance and project services.
- Transform existing operational practices to leverage JLL tools, processes, relationships, best practices to ensure service delivery is highly efficient and effective.
- Maintain Sites using Service Level Agreements and key performance indicators.
- Lead / assist in site incident investigation, utilize structure problem solving to identify root cause of failures.
- Develop and maintain positive relationship with Client Branch Managers and Operations teams.
- Primary interface with client representatives. Collaborate to determine client expectations. Ensures delivery of committed services and overall satisfaction with JLL performance.
- Demonstrate leadership, responsiveness, and creativity in finding solutions for service delivery.
- Establish and maintain a safety-first culture by promoting and driving safe work practices timely training, best practices as well as delivering rewards and recognitions to promote safe behaviour.
- Work with regional team to provide the strategy, vision and continuous improvement to drive the facility personnel to advance the quality-of-service delivery and further the client partnership.
- Foster a collaborative teamwork environment. Promote energy and enthusiasm. Maximize productivity.
- Ensure optimal roll out and training in the use of standard CMMS tools, processes and systems where possible. Ensure facility compliance with use of the new tools.
- Complete all performance reviews, both mid-year and year-end, on a timely basis. Ensure that individuals that do not achieve excellence or show significant performance problems are coached and put on improvement plans. Work with Senior FM to ensure proper performance management steps are taken.
- Work with the Account Management team to source employee career growth and development opportunities within or outside of the account. Understand employee career growth aspirations to enable matching of firm needs with employee abilities.
- Promote a culture of diversity and inclusivity for all team members.
- Develop and maintain zero based operating budgets for all sites, meeting targets as defined in KPIs; and, provide written variance analysis and forecast to client.
- Meet regional specific cost savings targets and glidepath to contribute to the account achieving significant savings throughout the contract term of outsourced operations.
- Work with strategic sourcing professionals to identify cost savings opportunities and support their contracting efforts.
- Work with finance and accounting professionals to produce on-time and accurate reports, including cost savings initiatives, variance analyses, etc.
- Develop property specific multi-year capital improvement project plans; and, manage the process to complete in-scope projects.
- Ensure compliance with Jones Lang LaSalle minimum audit standards
- Bachelor’s or Master’s degree in business administration, engineering technology, architecture or related field is preferred.
- A minimum of five to eight years of Facilities Management experience required, including oversight of technical teams.
- Strong organizational and management
- Strong interpersonal and supervisory skills
- Strong presentation skills
- Knowledge of real estate, telecommunications, furniture, accounting and building systems helpful
- Computer proficiency in CMMS Supervisory Responsibilities
- Experience in managing facilities teams, preferably in industrial/manufacturing/logistics environment.
- Demonstrated experience in managing 24 / 7 operations in a fast-paced work environment.
- Superior client relationship management skills.
- Demonstrated organizational and problem-solving skills.
- Ability to plan and manage within budget and time constraints.
- Strategic thinker with strong implementation orientation.
- Basic understanding of commercial leases, contract documents and general accounting practices.
- Familiarity with and understanding of various building systems.
- Ability to multitask and work without direct supervision.
- Excellent prioritization and conflict resolution.
- Proficient in and experience with CMMS systems and Microsoft Office Suite (Word, Excel, PowerPoint and Outlook).
- Possess strong written, verbal communication and people skills. Strong collaborative management style
Salary : $87,000 - $115,000