Facilities Coordinator

Facilities Coordinator – JLL

What this job involves:

This is a Facilities Coordinator role supporting the JLL Operations Team. Remotely based in Eastern or Central Time zones and reporting to the Facility Manager, you will serve as a critical link between clients, vendors, and internal teams to ensure exceptional facility service delivery. You will drive operational excellence through hands-on management of work order systems, coordination of service activities at Postal Service sites, and promotion of high client satisfaction. This role directly contributes to JLL's commitment to delivering transformative facility management solutions while supporting our clients' evolving business needs and driving momentum for new client opportunities.

What your day-to-day will look like:

• Manage the Work Order System end-to-end, including analyzing service requests, identifying duplicates, initiating new requests, and monitoring work orders dispatched to suppliers to ensure SLA compliance
• Coordinate and schedule service activities at Postal Service sites, ensuring minimal disruption to client operations
• Provide timely reporting and maintain accurate, up-to-date systems data for account processes, procedures, and metrics, including consolidation in Excel
• Act as liaison between vendors, account teams, and service providers, offering direction and information to ensure excellent coordination and execution of work
• Effectively manage critical issues with a zero-target approach for controllable incidents and missed services caused by vendors
• Coordinate vendor performance discussions and support vendor quality assurance efforts
• Support the account team with appropriate platforms, tools, processes, and procedures to meet service requirements and drive new client business
  
  

Required Qualifications:

• Knowledge and experience in delivery and management of Facility Services
• Excellent verbal and written communication and presentation skills
• Proven record of providing excellent internal and external customer service
• Proficient knowledge of Microsoft Word, Excel, and PowerPoint
• Strong organizational, management, and supervisory skills
• Self-starter with strong ability to work independently and prioritize multiple responsibilities to ensure successful completion
• Knowledge of standard business and accounting practices
  
  

Preferred Qualifications:

• Knowledge of "Corrigo" Work Order system
• Experience with vendor management and quality assurance processes
• Familiarity with service level agreement (SLA) management and compliance monitoring
• Experience supporting large-scale facility operations or postal service environments
• Background in client-facing roles within facility management
  
  

Location: Remote (Eastern or Central Time zones)

Salary $21.63 to $26.44

At JLL, we are collectively shaping a brighter way — for our clients, ourselves and our fellow employees. We choose to take the more inspiring, innovative, and optimistic path on our journey toward success. What sets JLL apart is our culture of collaboration, locally and across the globe, which allows us to create transformative solutions for the real estate industry. We support each other's wellbeing and champion inclusivity and belonging across teams.

JLL is an Equal Opportunity Employer committed to diversity and inclusion.