What are the responsibilities and job description for the Facilities Coordinator position at JLL?
What this job involves:
As a Facilities Coordinator at JLL, you'll play a critical role in supporting the Facilities Manager in delivering comprehensive services to operate and maintain properties including customer/client services, financial management, facility maintenance, procurement, and supplier management while developing strong client relationships with key representatives to support corporate real estate goals and objectives. This essential position requires you to work collaboratively with the Facilities Manager to oversee delivery of maintenance and repair services while maintaining client satisfaction and supporting programs to increase customer satisfaction through effective interface with property occupants. You'll be responsible for 24/7 emergency call support and site attendance while following established escalation procedures and incident reporting protocols to ensure seamless operations. This position offers the opportunity to make a significant impact on facility operations by meeting or exceeding site Key Performance Indicators (KPIs), assisting with Service Level Agreement (SLA) monitoring, and driving development and implementation of IFM best practices and innovations. By joining our collaborative team, you'll contribute directly to JLL's commitment to delivering exceptional facilities management solutions while advancing your career in a dynamic environment that values teamwork, client relationship development, and operational excellence in property management and maintenance services.
What your day-to-day will look like:
As a Facilities Coordinator at JLL, you'll play a critical role in supporting the Facilities Manager in delivering comprehensive services to operate and maintain properties including customer/client services, financial management, facility maintenance, procurement, and supplier management while developing strong client relationships with key representatives to support corporate real estate goals and objectives. This essential position requires you to work collaboratively with the Facilities Manager to oversee delivery of maintenance and repair services while maintaining client satisfaction and supporting programs to increase customer satisfaction through effective interface with property occupants. You'll be responsible for 24/7 emergency call support and site attendance while following established escalation procedures and incident reporting protocols to ensure seamless operations. This position offers the opportunity to make a significant impact on facility operations by meeting or exceeding site Key Performance Indicators (KPIs), assisting with Service Level Agreement (SLA) monitoring, and driving development and implementation of IFM best practices and innovations. By joining our collaborative team, you'll contribute directly to JLL's commitment to delivering exceptional facilities management solutions while advancing your career in a dynamic environment that values teamwork, client relationship development, and operational excellence in property management and maintenance services.
What your day-to-day will look like:
- Work with Facilities Manager to oversee delivery of maintenance and repair services while maintaining client satisfaction with Facility Management services and supporting customer satisfaction programs
- Interface with property occupants and provide 24/7 emergency call support with site attendance while following established escalation procedures and incident reporting protocols
- Support work order management for in-house staff and vendors while meeting or exceeding site KPIs and assisting with monthly SLA monitoring to identify challenges and plan corrective actions
- Demonstrate strong collaboration and teamwork within the account team by driving development and implementation of IFM best practices and innovations
- Assist in development and management of operating and capital budgets while supporting the Facilities Manager in implementation of short and long-term client projects
- Assist in development and implementation of annual management plans while accomplishing key performance indicators identified by the Facilities Manager
- Oversee appropriate monthly, quarterly, and annual reporting for clients while maximizing utilization of suppliers, preferred vendors/contractors, and M/WBE spending levels.
- Minimum of two years of industry experience in corporate environment, third-party service provider, or consulting capacity
- Excellent customer service, computer, managerial, verbal, and written communication skills for effective stakeholder interaction
- Ability to multi-task and effectively organize responsibilities to achieve portfolio goals and objectives while managing multiple priorities
- Basic knowledge of building systems including mechanical and electrical systems for effective facility operations support
- Computer proficiency with ability to utilize various software platforms and systems for facility management operations
- Availability for 24/7 emergency call support and site attendance as required for critical facility operations
- Strong problem-solving skills with ability to follow established procedures and escalation protocols effectively.
- Experience with Computerized Maintenance Management Systems (CMMS) for enhanced work order and maintenance coordination
- Background in budget development and financial management within facilities or property management environments
- Knowledge of procurement processes and supplier management including contract development and vendor coordination
- Understanding of Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) in facilities management contexts
- Experience with compliance requirements including audit standards and regulatory protocols in commercial real estate
- Background in project management and implementation of facility improvement initiatives
- Familiarity with Minority/Women owned Business Enterprise (M/WBE) requirements and supplier diversity programs.