Director of Operations & Engineering

Summary of Job Description:

The Director of Operations & Engineering is responsible for the operational management and effective daily leadership and administration of the technical team and services with the objectives of safely, efficiently, and effectively operating machinery and systems in a cost-effective manner. The Director of Operations must ensure the highest level of professionalism, while meeting the client’s needs, and a commitment to achieving the goal of 100% uptime throughout the building systems. Responsible for protecting and improving the value of the client’s assets and ensuring that building engineering systems continue to perform their intended function.

Primary Responsibilities:

• Oversee the maintenance, vendor performance, and continuous operation of all building systems including: fire/life safety, mechanical (HVAC, plumbing, controls) electrical (lighting, UPS, PDU, generators, primary switch gear), cabling (data and voice, broad band), lighting and temperature controls systems, critical environments, light construction (painting, doors, relights, locks), digital systems (fire alarm, duress, card access, radionics, CCTV). Utilize staff and contracting with outside vendors as necessary.
• Supervise and manage engineers and maintenance staff including hiring, training and personal development.
• Identify the maintenance objectives of the facility and incorporate those objectives into a documented plan that includes preventive, predictive and reactive maintenance procedures.
• Manage work order system and ensure timely response to tenant service requests and preventative maintenance schedules.
• Identify safety hazards within the building and incorporate the remediation of such hazards to ensure that the building’s staff and occupants work in a safe environment. Implement, administer, and manage safety training program.
• Ensure that compliance with all regulatory laws and guidelines are met as they relate to the operation of the building’s infrastructure. Responsible for alerting management of building discrepancies.
• Monitor landlord compliance with tenants and the various aspects to maintain full compliance with reporting and maintenance practices.
• Assist in the development of a Capital plan which would include planning for infra-structure upgrades, equipment replacements, and building modifications to ensure the building’s future capabilities are maintained.
• Assist in the development and ongoing management of the annual Operations Budget, including forecasting operating expenses, tracking actual costs against projections, and identifying cost-saving opportunities. Monitor monthly budget variances, to provide reporting and corrective action plans. Collaborate with department leads to gather input on operational needs, analyze historical spending patterns, and create accurate budget models.
• Negotiate and manage vendor contracts to optimize cost and service delivery.
• Responsible for ensuring that major projects performed at the building are properly planned, executed, and closed out in accordance with standard industry practices.
• Responsible for overseeing the activities of contractors working within the building either as representatives of the building itself or tenants operating within the buildings.
• Responsible for advance training and notification to all contractors so that they are informed and knowledgeable with respect to the building’s functions and the work they are to perform, including an incident contact response list.
• Maintain all infrastructure and compliance documentation for the building including up-to-date building drawings and single-lines, as well as documentation mandated for the purpose of maintaining regulatory compliance with Federal, State, or Local law.
• Responsible for keeping records of buildings rounds and readings, all building logs, and procedure data sheets.
• Ensure all critical equipment and events are a well-understood process among the building staff, engineers, tenants, and contractors who perform work on the building’s critical infrastructure.
• Play key role and senior resource for client and tenant based events, which may or may not require weekend support.
• Performs additional job duties as requested.
  
  

Qualifications

• High School diploma or GED equivalent
• 10 years related work experience, including supervisory experience
• Experience of 5 years managing a crew
• 3-5 years critical environment experience. High-density data center experience a plus.
• Experience managing major electrical shutdowns strongly desired.
• Deep understanding of critical power systems including, UPS, PDU, ATS, STS, and generators.
• Universal CFC certification required
• Working knowledge of computer applications including Word and Excel
• Excellent customer service skills mandatory.
• Demonstrated ability to communicate clearly and professionally.
• Excellent writing skills required.
• Ability to comply with both JLL and client-directed Policies & Procedures.
• Successful candidate must be self-motivated who can work independently or on a team.