What are the responsibilities and job description for the Business Program Implementation Lead position at JLL?
About The Role
JLL's Property Management Technologies (PMT) group — home to Building Engines and the Prism platform — is scaling aggressively. We are looking for a Director of Revenue Operations to serve as the connective tissue across sales, marketing, customer success, and delivery. This role owns the revenue engine: forecasting, pricing strategy, GTM execution, and cross-functional governance. You will work directly with the President of PMT and operate at the intersection of strategy and execution.
Responsibilities
JLL's Property Management Technologies (PMT) group — home to Building Engines and the Prism platform — is scaling aggressively. We are looking for a Director of Revenue Operations to serve as the connective tissue across sales, marketing, customer success, and delivery. This role owns the revenue engine: forecasting, pricing strategy, GTM execution, and cross-functional governance. You will work directly with the President of PMT and operate at the intersection of strategy and execution.
Responsibilities
- Financial Accountability & Planning
- Own revenue and profit budget forecasting and performance
- Lead annual and quarterly budget cycles
- Drive cost savings initiatives (e.g., license consolidation, system rationalization)
- Manage headcount and spend against plan
- Own pricing strategy and governance across Building Engines Prism, AI monetization, and 3rd-party products
- Develop bundled offerings, early payment programs, and direct market packaging
- Identify and operationalize net-new revenue opportunities
- Lead pricing and packaging change planning and execution
- Define and execute GTM strategy for product features, modules, and new releases
- Own Enterprise Licensing Agreement (ELA) structure and commercial readiness
- Drive market penetration for under-penetrated segments
- Partner with Sales Managers on targeted market strategies
- Develop and manage PM/PMT governance structure
- Serve as central operations stakeholder for business-related projects
- Coordinate with Product Ops team on product-related initiatives
- Lead process enhancement initiatives to improve operational efficiency (with Delivery Teams)
- Handle business-related escalations including pricing, billing, bookings, and customer issues
- Shield executive leadership from operational matters while engaging them strategically when necessary
- Serve as primary point of contact for cross-functional business challenges
- Facilitate employee engagement through People Survey result review and development of specific actions against people survey results, townhalls
- Foster collaborative environment across revenue-generating teams
- Build alignment and communication across organizational functions
- A BS degree in business, marketing, economics, finance, engineering, or computer science
- 7 years in revenue operations, strategy, or GTM leadership in a B2B SaaS or PropTech environment
- Demonstrated ability to own P&L components — budgeting, forecasting, variance analysis
- Experience building or owning pricing strategy and packaging for software products
- Excellent leadership skills with the ability to influence stakeholders and team members
- Excellent conflict & impediments management
- Self-motivated with a default to action
- Focused on setting and achieving measurable objectives and KPI
- Proven experience in organizational process definition and change management
- Strong executive communication skills for updates and escalations
- Ability to create a collaborative plan of action and hold team members accountable, while keeping team engaged and focused
- Commercial real estate industry experience
Salary : $220,000 - $280,000