AV Production Engineer

What this job involves:

As an AV Production Engineer at JLL, you'll be at the forefront of delivering exceptional audiovisual experiences that enable seamless communication and collaboration across our global operations. This role combines technical expertise with creative problem-solving as you operate, maintain, and upgrade video conferencing equipment and infrastructure that powers everything from executive presentations to large-scale corporate events. You'll work closely with stakeholders across the organization to understand their needs and translate them into robust technical solutions, managing video conferences for both internal and external meetings while ensuring maximum uptime and adherence to defined service level agreements. At JLL, we are collectively shaping a brighter way — for our clients, ourselves and our fellow employees — and in this role, you'll play a vital part in ensuring our technology infrastructure supports that vision. You'll troubleshoot complex technical challenges in real-time, collaborate with third-party vendors to perform root cause analysis, and mentor team members to elevate the entire team's capabilities. What sets JLL apart is our culture of collaboration, locally and across the globe, and this position offers the opportunity to work with state-of-the-art equipment and emerging technologies while making a meaningful impact. We embrace more innovative ways of working and prioritize opportunities to strengthen and advance your career, making this an ideal role for someone passionate about both technology and operational excellence.

What your day-to-day will look like:

• Operate and manage audiovisual equipment for corporate events, meetings, webcasts, and video conferences, ensuring flawless execution and professional-quality output across all productions
• Troubleshoot and resolve video conferencing and event service incidents in real-time, including hardware and software issues, adapting quickly to technical challenges in live production environments
• Maintain and upgrade video conferencing equipment and infrastructure, performing routine audits, testing, and equipment inventory management to ensure optimal system performance and maximum uptime
• Work with digital mixers for live sound production, video switchers, digital camera equipment, Clear Com audio devices, multi-channel lighting boards including presets, and various video and audio peripherals
• Collaborate with third-party vendors to troubleshoot complex issues, perform root cause analysis, and coordinate technical solutions while adhering to defined SLAs and processes
• Produce comprehensive Run of Show documents, attendance reports, IT equipment readiness checklists, and other essential materials for audio video production planning and execution
• Manage multiple concurrent projects and deadlines, prioritizing competing demands while maintaining clear communication with end users, executives, IT teams, and management stakeholders
• Mentor and train team members on best practices, technical procedures, and emerging technologies to build capabilities and promote consistency across the organization
• Stay current with video infrastructure, endpoint equipment, networking protocols, and industry-standard platforms to continuously improve service delivery and recommend innovative solutions
  
  

Required qualifications:

• Bachelor's degree in Audio/Visual Production, Broadcasting, Computer Science, Information Systems, or related field, or equivalent practical experience in professional AV environments
• 8 years of hands-on experience operating and troubleshooting professional audiovisual equipment in corporate, broadcast, or event production settings
• Advanced technical knowledge of video conferencing systems, digital mixers, video switchers, cameras, microphones, projectors, monitors, and associated infrastructure components
• Demonstrated ability to troubleshoot complex hardware and software issues under pressure and implement effective solutions while adhering to SLAs and maximizing uptime
• Strong working knowledge of video infrastructure, endpoint equipment, and various cables, extenders, and audio/video peripherals used in professional environments
• Excellent written and verbal communication skills with the ability to communicate clearly and professionally with diverse audiences including end users, technical teams, and executives
• Proven ability to work independently as a self-starter while also collaborating effectively as part of a team, managing multiple priorities and deadlines simultaneously
• Flexibility to work non-standard hours including early mornings, evenings, and weekends as event schedules and production demands require
  
  

Preferred qualifications:

• Experience in AV design, budget management, and project management for complex installations or enterprise-wide implementations
• Production experience with Zoom Webinar, Zoom Meetings, Teams Meetings, and other industry-standard video collaboration platforms in corporate environments
• Professional certifications such as CTS (Certified Technology Specialist), CTS-I, or manufacturer-specific credentials from Crestron, Extron, QSC, or similar vendors
• Basic to intermediate understanding of networking concepts, network protocols, and AV-over-IP technologies relevant to video conferencing infrastructure
• Knowledge of eCDN management and other enterprise video collaboration products and services used in large-scale organizational deployments
• Experience with automated production systems, broadcast graphics, and integration of emerging technologies in corporate communications environments
• Background in mentoring technical staff and developing training programs to elevate team capabilities and ensure consistent service delivery standards