Assistant Facilities Manager

Associate Facilities Manager

Reporting To: Manager, Facilities

Job Summary

Assist in the delivery of facilities management services including customer/client services, financial management, facility maintenance, procurement, and supplier management. Develop client relationships and support the Facility Manager in implementing innovative programs to meet corporate real estate goals and objectives.

Essential Functions

Relationship Management (30-40%)

• Maintain client satisfaction with delivery of Facility Management services
• Develop client relationships with key representatives
• Support implementation of short and long-term facility projects
• Monitor Service Level Agreements (SLAs) to identify challenges and plan corrective actions
  
  

Compliance & Program Management (20-30%)

• Support compliance with JLL minimum audit standards in facility management
• Enforce company policies regarding safe and efficient operations
• Implement and monitor hazard control and team safety practices
• Ensure compliance with local codes, regulations, and JLL operations standards
• Assist with development and management of capital and expense budgets
  
  

Administrative Functions (20-30%)

• Manage work orders for in-house staff and vendors
• Support facility soft services including meeting preparation, conference room reservations, food services, parking, and badging
• Assist with monthly/quarterly variance reporting on operating budgets
• Support development of innovative programs to reduce operating costs
  
  

Team Management (10-20%)

• Demonstrate strong collaboration and teamwork within the account team
• Drive implementation of IFM best practices and innovations
• Oversee vendor performance during normal and off hours as necessary
  
  

Required

Knowledge, Skills & Abilities

• Bachelor's degree or equivalent work experience in Facilities Management
• 3-5 years of industry experience in corporate environment, third-party service provider, or consultant role
• Excellent customer service, verbal, and written communication skills
• Strong organizational and time management abilities
• Proficiency in MS Office and CMMS systems
• Basic knowledge of building systems (mechanical and electrical)
• Ability to multi-task and effectively organize responsibilities
  
  

Preferred

• Experience in matrix management organization
• Knowledge of real estate, telecommunications, and furniture systems
• Experience supervising both technical and administrative staff
  
  

Scope

• Expense Management Responsibility: Less than $1 million
• Management Responsibility: Small team, single function