What are the responsibilities and job description for the Assistant Facilities Manager position at JLL?
Location: Austin, TX
What this job involves:
As the Assistant Facilities Manager for our prestigious Omnicom account, you will play a critical role in driving operational excellence and service delivery at a dynamic corporate site. At JLL, we are collectively shaping a brighter way — for our clients, ourselves and our fellow employees, and this position embodies that commitment. You'll serve as a key operational leader responsible for the end-to-end delivery of integrated facilities management services, ensuring business continuity, financial performance, and exceptional client experiences. Working alongside senior leadership, you'll help build and develop high-performing FM teams while maintaining trusted relationships with client stakeholders at all levels. What sets JLL apart is our culture of collaboration, locally and across the globe, and you'll experience this firsthand as you support strategic initiatives spanning HSSE, quality management, sustainability, and performance optimization. This role offers the opportunity to make a meaningful impact on how buildings operate, how teams collaborate, and how we deliver value to one of the world's leading media and communications holding companies.
What your day-to-day will look like:
What this job involves:
As the Assistant Facilities Manager for our prestigious Omnicom account, you will play a critical role in driving operational excellence and service delivery at a dynamic corporate site. At JLL, we are collectively shaping a brighter way — for our clients, ourselves and our fellow employees, and this position embodies that commitment. You'll serve as a key operational leader responsible for the end-to-end delivery of integrated facilities management services, ensuring business continuity, financial performance, and exceptional client experiences. Working alongside senior leadership, you'll help build and develop high-performing FM teams while maintaining trusted relationships with client stakeholders at all levels. What sets JLL apart is our culture of collaboration, locally and across the globe, and you'll experience this firsthand as you support strategic initiatives spanning HSSE, quality management, sustainability, and performance optimization. This role offers the opportunity to make a meaningful impact on how buildings operate, how teams collaborate, and how we deliver value to one of the world's leading media and communications holding companies.
What your day-to-day will look like:
- Execute comprehensive work order management using advanced CAFM systems, ensuring completion rates consistently meet or exceed SLA parameters while maintaining detailed performance metrics
- Provide expert customer service to C-suite executives and senior stakeholders, acting as a trusted point of contact for facilities-related needs and maintaining JLL's reputation for excellence
- Support emergency response coordination and business continuity planning, ensuring rapid mobilization protocols are in place and tested regularly
- Maintain detailed compliance documentation and regulatory reporting to ensure audit readiness across health, safety, environmental, and building code requirements
- Oversee vendor relationships and performance, working collaboratively with suppliers to leverage partnerships and ensure the client's FM spend-related KPIs (Open POs, GRNV, and UMLV) are consistently met
- Support digital transformation initiatives including IoT implementation and smart building technologies to enhance operational efficiency and data-driven decision-making
- Execute daily sustainability practices including energy management, waste reduction, and water conservation programs, monitoring building systems performance through BMS analysis to identify optimization opportunities
- Foster a culture of collaboration, innovation, and continuous improvement across FM teams, championing inclusivity and supporting each team member's professional development
- Conduct regular sustainability inspections, coordinate recycling programs, and implement green cleaning protocols to support ESG objectives and certification renewals
- Progressive experience in corporate real estate services management with demonstrable expertise in integrated facilities management
- Proven track record of successfully managing complex service delivery operations in corporate environments
- Solid financial acumen with hands-on experience managing budgets, vendor contracts, and cost optimization programs
- Strong customer service orientation with experience supporting executive-level stakeholders and managing escalations professionally
- Working knowledge of building automation systems, energy management platforms, and sustainability frameworks
- Proficiency with CAFM systems and work order management tools to drive operational efficiency
- Excellent communication skills with the ability to build trusted relationships across diverse stakeholder groups
- Demonstrated commitment to health, safety, and environmental compliance with understanding of regulatory requirements
- Bachelor's degree in Business Administration, Engineering, Facilities Management, Operations Management, or related field
- Experience supporting P&L management and driving profitability targets within facilities management operations
- Familiarity with major corporate relocations, renovations, and change management initiatives
- Background working with global accounts or multinational clients in dynamic, fast-paced environments
- Experience with vendor rationalization programs and strategic procurement initiatives
- Knowledge of IoT technologies, smart building platforms, and data analytics tools for performance optimization
- Professional certifications such as FMP, CFM, LEED AP, or similar credentials demonstrating technical expertise