Account Director

The Opportunity

The Account Director is accountable for developing and implementing a global account plan which will delight our clients and ensure a healthy long-term relationship. This executive leader anticipates client needs and delivers to outperform on the key performance indicators within the contract and builds financial plans while striving to exceed revenue and profitability. The Account Director creates and manages global high performing teams which not only deliver operational excellence but keeps employees engaged and thriving, and in conjunction with the Work Dynamics leadership team, understands the firm’s strategy and goals and can translate those into the business opportunities. This role is the top leadership role on the account.

Primary Responsibilities

• Exceeding Client Expectations
• Create the vision of the account plan ensuring alignment of global initiatives and governance, driving high quality results to help secure a future with no-bid contract renewals
• Drive account growth globally by articulating value proposition and ensuring expansion of services provided
• Develop outstanding trusted advisor relationships with key stakeholders by soliciting feedback and excelling at world-class client service delivery
• Oversee delivery of global programs, with a particular focus on initiative related to elevating employee experience
• Establish Standard Operating Procedures (SOPs) for the Account
• Building High Performance Teams
• Ensure highest qualified candidate is hired for all roles on the account
• Build actionable and measurable career development plans for all direct reports
• Advance the firm’s diversity and inclusion priorities with planful and focused talent planning
• Achieving Financial Results and Contributing to Firm’s Revenue Growth
• Present a global annual account plan which includes key objectives, client satisfaction results, summary of value-add activities, and outlines targeted expansion plans
• Proactively manage to the account budget and identify opportunities to generate additional revenue on the account
• Mitigate risk for the firm by ensuring A/R is maintained below 60 days payable
  
  

Attributes

• Exemplary executive presence – has the gravitas and sophistication to appropriately command the room both internally as a leader and more importantly externally with clients
• Strategic mindset – able to see big picture and future direction of the business, then translate into achievable new business development opportunities
• Financially astute – commercial oriented, strong financial acumen
• Results driven – takes corrective action quickly and decisively when performance falls short and redirection is required; highly collaborative with exceptional integrity
• Obsessed with customer habits and the data derived from those behaviors; keenly aware of trends within the industry 
• Commercially astute: quickly recognizes the different levers to pull to drive growth and increase productivity
• Transformational leadership – leads change with energy and resilience to propel the business forward; has the courage to make complex decisions and take calculated risks; adjusts style to accommodate individuals and the various phases of growth
• Operational “heft” –comfort and experience with complex, large, and heavily matrixed organizations
  
  

Requirements

• Seasoned leader with 10 years of Facility Management and Commercial Real Estate executive leadership experience
• Proven results with driving global employee experience programs
• Proven capabilities in developing outsourced Integrated Facility Management solutions for global, Fortune 500 companies
• Extensive experience hiring, training, and retaining large teams (100 ) of talent in a client service environment (preferably outsourced)
• Has proactively managed a budget
• Bachelor’s degree with a broad range of business experience; MBA or post-graduate studies preferred