What are the responsibilities and job description for the Learning Management System Administrator- eTrain2 position at JLGOV LLC?

Job Description

Job description : The LMS Contractor will manage, maintain, and enhance the eTrain2 Learning Management System (LMS) on the Cornerstone platform, ensuring system reliability, accessibility, and performance. The role includes user and course management, troubleshooting, system optimization, and reporting.

Key Responsibilities :

LMS Operations & Maintenance : Oversee daily system operations, apply updates and patches, monitor performance, and suggest improvements.
User Management : Create and manage user accounts, troubleshoot access issues, and generate reports on user activity.
Course Management : Maintain course content, structure, and reporting tools, handle course enrollments and assessments.
Support & Troubleshooting : Provide technical support, collaborate with instructional teams, and resolve issues.
System Optimization : Perform health checks, improve system functionality, and optimize search and content features.
Reporting & Analytics : Create custom reports on user progress and course compliance.
Documentation & Training : Develop SOPs, user guides, and training materials for the LMS.

Qualifications :

Required : U.S. Citizenship, pass background check, no visa sponsorship available.

Experience : Proven experience in managing LMS platforms, especially Cornerstone (eTrain2 preferred).

Certifications : Certified Cornerstone Administrator.

Skills : Troubleshooting, system configuration, user support, vendor management, course integration. Ability with course design and development. Ability to troubleshoot and resolve technical issues

Preferred : Experience with course content management, certification tracking, and release management.

Minimum of 3 years’ experience as a Cornerstone LMS administrator working within the government sector.

Technical skills including troubleshooting, and understanding of directory, file structures, and systems.

Strong oral and written communication skills; ability to communicate complex technical concepts in layman’s terms.

Additional Information :

Position offers remote work with potential two to three days on-site visits as needed.

Strong communication and collaboration skills required. Customer service skills, responsive attitude.

Period of Performance

The period of performance is for one 12-month base year from date of contract award, plus four 12-month option periods.

Candidates MUST reside within 50 Miles of the work location. (Washington, DC)

Company Description

JLGOV LLC is a certified minority SBA 8(a) small business IT Professional Services and Cyber Solutions firm. We specialize in Cybersecurity, Information Technology, Digital Transformation, and other essential services.

Company Description

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Learning Management System Administrator- eTrain2

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