What are the responsibilities and job description for the Front Office Supervisor - Aspen Suites Fairbanks position at JL Hospitality Management, LLC?
Front Office Supervisor – Aspen Suites Hotel Fairbanks
Opening May 2026 | Newly Renovated Property
JL Hospitality Management is seeking a Front Office Supervisor to join the team at Aspen Suites Hotel Fairbanks as we prepare to reopen following a full renovation this May.
This is a great opportunity for someone ready to take the next step into leadership or continue growing their career in hotel operations. You will play a key role in setting the tone for the guest experience and helping build a strong, service-focused front office team from the ground up.
What You’ll Do
As our Front Office Supervisor, you’ll support daily operations while leading by example and helping create a welcoming, organized, and guest-focused environment.
Guest Experience And Service
Hospitality is a 24/7 business. This role requires flexibility, including evenings, weekends, and holidays. You will be working in an active, guest-facing environment that requires standing, movement, and occasional lifting.
JL Hospitality Management is proud to be an equal opportunity employer committed to creating an inclusive and supportive workplace.
Opening May 2026 | Newly Renovated Property
JL Hospitality Management is seeking a Front Office Supervisor to join the team at Aspen Suites Hotel Fairbanks as we prepare to reopen following a full renovation this May.
This is a great opportunity for someone ready to take the next step into leadership or continue growing their career in hotel operations. You will play a key role in setting the tone for the guest experience and helping build a strong, service-focused front office team from the ground up.
What You’ll Do
As our Front Office Supervisor, you’ll support daily operations while leading by example and helping create a welcoming, organized, and guest-focused environment.
Guest Experience And Service
- Create a warm and professional first impression for every guest
- Support the front desk team in delivering consistent, high-quality service
- Handle guest concerns with confidence, professionalism, and care
- Ensure guests feel welcomed, informed, and taken care of throughout their stay
- Train, coach, and support front desk associates on service standards and procedures
- Lead shifts and provide guidance to the team in real time
- Help foster a positive team culture built on accountability and support
- Serve as Manager on Duty as needed, including evenings and weekends
- Oversee daily front desk operations, including check-in, check-out, and cash handling
- Assist with scheduling, ordering supplies, and maintaining front office organization
- Ensure reports, guest folios, and system balances are accurate and complete
- Communicate effectively with housekeeping, maintenance, and leadership teams
- At least 1 year of hotel front desk experience required
- Previous leadership or supervisory experience preferred, but not required
- Strong communication skills and a calm, solution-oriented approach
- Ability to multitask and stay organized in a fast-paced environment
- Comfortable with computers and learning hotel systems
- A positive attitude and a genuine passion for hospitality
- Be part of the reopening of a newly renovated hotel
- Opportunity to grow into a leadership role or expand your experience
- Hands-on environment with strong leadership support
- A chance to help build team culture and set operational standards from the start
- Medical, Dental, and Vision coverage
- 401(k) Retirement Plan
- Paid Time Off
- Hotel discounts and travel perks
- Access to voluntary benefits (pet insurance, cell phone discounts, and more)
- Ongoing training and development opportunities
Hospitality is a 24/7 business. This role requires flexibility, including evenings, weekends, and holidays. You will be working in an active, guest-facing environment that requires standing, movement, and occasional lifting.
JL Hospitality Management is proud to be an equal opportunity employer committed to creating an inclusive and supportive workplace.