Commercial HVAC Service Manager

Job Summary:

The Commercial HVAC Service Manager is responsible for overseeing the daily operations of the commercial HVAC service department, ensuring exceptional customer service, efficient scheduling, technician productivity, quality workmanship, and profitability. This role manages service technicians and department dispatcher, coordinates service and maintenance activities, develops customer relationships, and ensures compliance with company policies, safety standards, and industry regulations. The Service Manager serves as the primary leader for the service team and is accountable for department performance, customer satisfaction, and operational excellence.

• Manage and lead commercial HVAC service technicians, dispatchers, and support staff.
• Oversee scheduling and coordination of service calls, preventative maintenance agreements, and emergency repairs.
• Monitor technician productivity, efficiency, billable hours, and performance metrics.
• Ensure compliance with OSHA, EPA, and company safety policies and procedures.
• Provide technical support and guidance for troubleshooting complex HVAC, refrigeration, and building automation systems.
• Develop and maintain strong relationships with customers, building owners, property managers, and general contractors.
• Review service reports, work orders, and invoices for accuracy and completeness.
• Manage department budgets, labor costs, inventory, tool expenditures, and profitability.
• Recruit, train, mentor, and evaluate service personnel.
• Support sales efforts by identifying repair, replacement, and maintenance opportunities.
• Coordinate warranty claims and manufacturer support when necessary.
• Conduct regular performance reviews and employee development planning.
• Ensure high levels of customer satisfaction and timely resolution of service concerns.
• Maintain base stock and tool list for Commercial Service Department vehicles.
• Performs related work as assigned.

Qualifications:

• Minimum 7 years of commercial HVAC service experience, with supervisory or management experience preferred.
• Strong knowledge of commercial HVAC systems, controls, refrigeration, boilers, chillers, and rooftop equipment.
• EPA Universal Certification required.
• Excellent leadership, communication, and organizational skills.
• Proficiency with service management software, dispatching systems, and Microsoft Office applications.
• Ability to analyze operational and financial reports and implement improvement strategies.
• Valid driver's license and acceptable driving record.

Key Performance Indicators (KPIs):

• Service department revenue and gross margin
• Technician utilization and billable efficiency
• Maintenance agreement retention and growth
• Customer satisfaction and response times
• Safety performance and incident rates
• Employee retention and development
• Work order completion and callback rates

Pay: $95,000.00 - $130,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Company truck
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Paid time off
• Professional development assistance
• Retirement plan
• Vision insurance

Application Question(s):

• Are you currently located within 20 miles of Lancaster, PA?

Experience:

• Comm HVAC Service: 7 years (Required)
• Supervisory: 3 years (Required)

Work Location: In person

Salary : $95,000 - $130,000