Sr IT Service Delivery Engineer, Othopedics

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com. As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit. Job Function: Technology Product & Platform Management Job Sub Function: Technical Product Management Job Category: Scientific/Technology All Job Posting Locations: Grecia, Costa Rica Job Description: About MedTech Fueled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalized treatments. Your unique talents will help patients on their journey to wellness. Learn more at https://www.jnj.com/medtech About Orthopaedics Fueled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalized treatments. Are you passionate about improving and expanding the possibilities of Orthopaedics? Ready to join a team that’s reimagining how we heal? Our Orthopaedics teams help keep more than 6 million people moving each year while delivering clinical and economic value to surgeons and healthcare systems. Our teams build solutions for joint reconstruction; trauma and craniomaxillofacial; sports, extremities, and elective foot and ankle; spine; and robotics and digital surgery. Your unique talents will help patients on their journey to wellness. Learn more at https://www.jnj.com/medtech Johnson & Johnson announced plans to separate our Orthopaedics business to establish a standalone orthopaedics company, operating as DePuy Synthes. The process of the planned separation is anticipated to be completed within 18 to 24 months, subject to legal requirements, including consultation with works councils and other employee representative bodies, as may be required, regulatory approvals and other customary conditions and approvals. Should you accept this position, it is anticipated that, following conclusion of the transaction, you would be an employee of DePuy Synthes and your employment would be governed by DePuy Synthes employment processes, programs, policies, and benefit plans. In that case, details of any planned changes would be provided to you by DePuy Synthes at an appropriate time and subject to any necessary consultation processes. We are searching for the best talent for Sr IT Service Delivery Engineer Purpose: The Sr IT Service Delivery Engineer for J&J Medtech CR will have the responsibility for ensuring reliable technology operations in our Costa Rica manufacturing sites. This role will have management accountability for the delivery of Infrastructure Services and Application Development and Support services under MLL (Manufacturing, Labs and Logistics). The individual needs to be self-directed and demonstrate confirmed sense of urgency and accountability with a bias for action. You will be responsible for: E2E (End to End) Operational Make TS MLL Technology Ownership – IT Products & Processes Point of contact for leading operational site support in collaboration with accountable TS Service Owners and Make Product Line Owners including applications, platform and local infrastructure (incl. Network, Printers, Scanners, RF Guns, Storage, Local Data Centers, Qualified PCs, End User Support, etc.) Primary partner for overall accountability of the business unit reliability and stability across the technology ecosystem. Proactive monitoring and alert management for end-to-end business unit reliability and provide regular service health performance metrics. Reliability – Root Cause Analysis, SLA management, Incident management, Mean-Time-To-Resolution, trending & insights Lead projects of various sizes through the infrastructure and software development lifecycle applying Agile methodologies and tools Audit/Quality/Compliance support Detailed knowledge of operational technology costs for the business unit Accountable for business unit implementation of IT Cybersecurity/TLM strategy roadmap Partnership with Engineering / Automation on L2 integration Observability for TS services Responsible for communicating business-related issues or opportunities to next management level Responsible for following all Company guidelines related to Health, Safety and Environmental practices as applicable. For those who supervise or manage a staff, responsible for ensuring that subordinates follow all Company guidelines related to Health, Safety and Environmental practices and that all resources needed to do so are available and in good condition, if applicable Responsible for ensuring personal and Company compliance with all Federal, State, local and Company regulations, policies, and procedures Performs other duties assigned as needed Qualifications / Requirements: Experience and education Minimum University Bachelor’s Degree in Computer Science or similar is required. Minimum of 4- 6 years of experience. Proven leadership in Technology Minimum of 4 years of working experience in the Make and manufacturing areas is preferred Required knowledge, skills, abilities, certifications/licenses and affiliations Knowledge of the pharmaceutical and medical devices industry is preferred Experience in advanced, end-to-end supply chain and emerging information technologies is preferred Experience in lean, six sigma, and business process mapping is preferred Deep understanding of business drivers/processes and experience to relate priorities to associated technology investments is required Experience working across multiple levels of an organization, knowledge of trends (e.g., digital, data & analytics) is required Must have the experience to create context around key business drivers and strategic plan and present ideas in business-friendly and user-friendly language Shown ability to construct a case and track benefits realization Consistent track record of delivering operational efficiencies and financial commitments. A solid grasp of product development lifecycle, knowledge of healthcare, compliance, business theory, management, budgeting and business office operations are all highly preferred. Expertise in helping to drive adoption to improve business value through information technology Preferred experience in working with remote teams Ability to lead high level of complexity, as well to successfully lead multiple critical issues simultaneously and experience in working with multiple challenging team members and priorities Experience in IT infrastructure delivery, application development and support Excellent written and oral communication skills, interpersonal skills, strong negotiating skills, and the ability to motivate in a team-oriented, collaborative environment with outstanding service orientation are all requirements for this position Ability to influence, negotiate and connect with both external customers and internal JJT partners and across multiple organizations Understanding of the business impact of different solutions and ability to assess impact and communicate the tradeoffs between business needs, technology requirements, timelines, costs and risks are required Experience with Agile Methodology for Implementation is preferred Clear, concise, and respectful communication skills with the ability to effectively interact at all levels within company are required Required Skills: Preferred Skills: Agile Product Development, Analytical Reasoning, Coaching, Collaborating, Competitive Landscape Analysis, Critical Thinking, Customer Alignment, Demand Forecasting, Human-Computer Interaction (HCI), Organizing, Product Development, Product Improvements, Product Strategies, Requirements Analysis, Research and Development, Software Development Life Cycle (SDLC), Software Development Management, Stakeholder Management, Technical Credibility, Technical Writing, Technologically Savvy At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com/. Do Not Sell or Share My Personal Information Limit the Use of My Personal Information