Manager, 3rd Party Vendor Relationships

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com. As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit. Job Function: Human Resources Job Sub Function: HR Business Partners Job Category: Professional All Job Posting Locations: Bogotá, Distrito Capital, Colombia, Raynham, Massachusetts, United States of America Job Description: DePuy Synthes is recruiting for a Manager, 3rd Party Vendor Relationships, located in either Bogotá Distrito Capital, Distrito Capital de Bogotá, Colombia or Raynham, MA. Please note that this role is available across multiple countries and may be posted under different requisition numbers to comply with local requirements. While you are welcome to apply to any or all of the postings, we recommend focusing on the specific country(s) that align with your preferred location(s): Raynham, MA (USA) - Requisition Number: R-084990 Colombia - Requisition Number: R-085970 Remember, whether you apply to one or all of these requisition numbers, your applications will be considered as a single submission. This role is responsible for leading the strategy and day-to-day management of third-party vendor relationships that support HR operations. The Manager will play a critical role in ensuring high-quality service delivery, compliance with contractual obligations, and alignment with organizational goals. This is a highly visible position that partners across HR, Procurement, Finance, and Compliance to optimize vendor performance and drive continuous improvement across outsourced services. You will have the opportunity to shape vendor strategy, influence business outcomes, and enhance the employee experience through effective external partnerships. Key Responsibilities: • Oversee service delivery from third-party HR vendors, ensuring alignment with organizational standards and policies • Develop, implement, and manage service level agreements (SLAs) across financial, operational, and quality metrics • Monitor vendor performance through data analysis, reporting, and performance metrics to ensure contractual obligations are met • Lead regular business reviews with vendors to assess performance, identify risks, and drive continuous improvement • Partner with cross-functional stakeholders (HR, Procurement, Finance, Legal, Compliance) to manage vendor relationships and resolve issues • Conduct audits and evaluations of vendor services, including user satisfaction and compliance to policies and standards • Identify opportunities for cost savings, efficiency improvements, and service enhancements using vendor spend and performance data • Support contract lifecycle management, including negotiations, renewals, and changes to scope or services • Ensure adherence to internal policies including Procurement, Finance, Quality Assurance, and Ethics & Compliance requirements Qualifications Education: • Bachelor’s degree required (Human Resources, Business Administration, Supply Chain, or related field) • Advanced degree (MBA or related) preferred Experience and Skills: Required: • Minimum of 6-8 years of relevant experience in vendor management, outsourcing, HR operations, or related field (aligned to manager-level expectations; catalog indicates broader roles scale beyond entry-level responsibilities) • Experience managing third-party vendors, including performance management and contract oversight • Strong understanding of service level agreements (SLAs), KPIs, and vendor governance practices • Demonstrated ability to analyze performance metrics and translate insights into actionable improvements • Proven ability to collaborate cross-functionally and influence stakeholders at multiple levels • Strong problem-solving, communication, and organizational skills • Knowledge of compliance, risk management, and audit practices related to vendor services Preferred: • Experience supporting HR functions (e.g., benefits administration, payroll, talent services) through outsourced vendors • Background in healthcare, medical device, or regulated environments • Familiarity with procurement and contract management processes • Experience working in a global or matrixed organization • Demonstrated experience leading vendor transformation or optimization initiatives • Proficiency with analytics tools and reporting platforms Other: • Travel: Up to 10–15% (domestic) • Certifications (preferred): Certified Professional in Supply Management (CPSM), HR certifications (e.g., SHRM-CP/SCP), or vendor management certifications • No additional language requirements For more information on how we support the whole health of our employees throughout their wellness, career and life journey, please visit www.careers.jnj.com. Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act. Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, external applicants please contact us via https://www.jnj.com/contact-us/careers, internal employees contact AskGS to be directed to your accommodation resource. #LI-Hybrid #DePuySynthesCareers Required Skills: Preferred Skills: Change Management, Coaching, Consulting, Employee Engagement, Employee Relations, Employee Retention, HR Business Partnership, HR Strategic Management, Human Resources Consulting, Human Resources Law, Interpersonal Influence, Organizational Change Management, Problem Solving, Process Improvements, Talent Management, Technical Credibility At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com/. Do Not Sell or Share My Personal Information Limit the Use of My Personal Information