AR & Credit & Collections Office Manager

Role summary

We’re hiring an experienced AR & Credit & Collections Manager to own the Order-to-Cash (O2C) cycle for your projects – billing, credit, cash application, dispute management, and collections – for a growing services business. The ideal candidate has 6–10 years of hands-on AR experience, proven people management, and familiarity with complex billing environments - specifically third-party payers, insurance, multi-party invoicing. The ideal candidate has experience in the restoration industry, construction industry, or adjacent industry. You’ll partner closely with Sales and Ops to speed cash conversion, tighten controls, and scale AR operations through automation and process design.

You will also serve as office admin, working from our Hayward Office.

In the interview process you will be receiving a case study to better understand your analytical skills.

Key responsibilities

• Own O2C end-to-end – invoice accuracy, billing cadence, cash application, collections, and dispute resolution for projects.
• Manage contract risk – evaluate customer profiles, invoicing parties, payer reliability (referral source, owners, insurers), and recommend payment terms.
• Operate in complex billing environments involving multiple billing parties, insurers, or payers – manage payer relationships, claims / remittance issues, and reconciliation workflows.
• Materially reduce DSO and overdue balances through proactive collections playbooks and dispute reduction making the AR department a competitive advantage of the business.
• Oversee cash application and bank reconciliations for receipts and remittances (electronic and paper).
• Design and maintain AR KPIs, dashboards, and daily, weekly and monthly reporting (aging, cash forecast, dispute aging, exceptions).
• Drive process improvements and automation – AR automation tools, EDI or third-party integrations, billing orchestration.
• Collaborate cross-functionally with Sales, Ops, Legal, and FP&A to resolve billing disputes and refine invoicing processes.
• Manage collections escalations and provide recommendations for write-offs, allowance, or litigation triggers.
• Oversee prevailing wage requirements and compliance
• Office admin responsibilities: incoming mail, directing inquiries, paperwork, and review fleet

Required qualifications

• 6–10 years’ AR / credit & collections experience in home services industry (construction/field services/remediation). Deep insurance / third-party payor experience is strongly preferred.
• Demonstrable experience preparing O2C maps to identify and resolve friction points and bottlenecks that substantially improve AR profile
• Proven experience with complex billing environments (third-party invoicing, insurance payers, multiple remittance sources).
• Prior people-management experience (direct reports, coaching, performance cycles).
• Strong Excel AND Google Sheets skills – pivot tables, lookups, reconciliations. Comfortable creating dashboards and metrics.
• Strong cross-functional collaboration – comfortable working with Sales, Ops, and Customer Success.
• Excellent written and verbal communication – able to handle sensitive customer collections conversations professionally.

What success looks like (first 6 months)

• Understand current state billing models, aging profile, and collections practices
• Build rapport with collections, operations and sales teams
• Develop and interpret detailed O2C map and identify quick wins on highest receivables
• Present AR aging remediation plan with prioritized actions
• Design and implement standardized dispute workflow and escalation
• Prepare plan to reduce DSO by 15 – 20 days and maintain a 30-day target

Salary

• 80k - 90k Variable Compensation

Benefits:

• Health insurance
• 401k with 6% company match
• Paid time off
• Cell phone and computer

Job Type: Full-time

Pay: $80,000.00 - $90,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Application Question(s):

• How many years of work experience do you have with AR, Credit & Collections ?

Experience:

• Accounts receivable: 4 years (Required)
• Microsoft Excel: 4 years (Required)

Work Location: In person

Salary : $80,000 - $90,000