What are the responsibilities and job description for the Customer Service Representative position at JJ Martin Group, LLC?
Respond to customer inquiries via telephone, email, or written correspondence regarding Aloevine & Salutti aloe vera drink products, including product specifications, flavors, and availability. Process customer orders for business clients (wholesalers, distributors, retailers), ensuring accurate entry into Quickbooks. Resolve customer complaints or issues related to orders, deliveries, or product quality, escalating complex cases to supervisors as needed. Provide information on product promotions or discounts to support sales efforts. Maintain accurate records of customer interactions, orders, and feedback using company software with sales and logistics teams to ensure timely order fulfillment and delivery.