Assistant General Manager

The Assistant General Manager is responsible to promote and achieve operational excellence and optimum financial performance for this property.  Reporting directly to the General Manager, the Assistant Manager is expected to significantly contribute to revenue and profit targets, asset management, NHG accounting compliance, guest satisfaction, public relations, food and beverage, sales and marketing, human resources, personnel training and development, and the development of an annual operating budget.  The ideal Assistant Manager candidate will have a bachelor's degree in business or hospitality management (relevant degree plus hospitality experience may substitute), a certification in hotel Administration (CHA) desired, three years relevant experience, strong supervisory/management skills, P&L experience, and outstanding leadership qualities.

 The following is a representative list of the duties and responsibilities associated with this position:

 Hotel Profitability:

• Monitors compliance with staffing guidelines and budgeted payrolls by all departments
• Monitors compliance with annually established room rate plan and applies principles of yield management
• Helps establish annual incentive programs for all department heads
• Conducts staff meetings on weekly basis to ensure interdepartmental communication and coordination of mutual goals
• Conducts audits on a quarterly basis of departmental procedures and results
• Monitors Daily Rooms Inventory Control and merchandising procedures
• Conducts quarterly rate surveys of competitive hotels/resorts and monitors program for competitive analysis and price-value assessment
• Monitors and ensures compliance with amenity programs, company standards, and promotional materials
• Helps develop annual operating budget
• Monitors operating expense-tracking system for all departments

 Asset Management:

• Helps develop annual Capital budget
• Helps Ensure completion of all Capital items
• Conducts daily inspections of guest rooms to ensure housekeeping is meeting/exceeding cleanliness standards
• Conducts Bi-weekly property inspections and approves action plans to include timetable to resolve problems

 Accounting:

• Works to ensure that the property complies with NHG Accounting Policies and Procedures

 Guest Satisfaction and Public Relations:

• Promotes guest satisfaction in an effort to obtain repeat business of leisure and organizational markets
• Evaluates all guest complaints and ensures corrective action is taken by department heads
• Monitors response letters/corrective action program on response cards
• Plays active role in community through affiliation with various community organizations to promote and maintain positive image for the property
• Assists in compliance with established M.O.D. Program

 Sales and Marketing:

• Monitors sales initiatives and activities in compliance with the established marketing plan.
• Assists Director of Sales in development of annual Marketing Plan
• Reviews marketing plan quarterly with Director of Sales to ensure effectiveness and makes adjustments accordingly
• Assists Director of Sales with marketing efforts
• Conducts “Rap Sessions” with Director of Sales monthly
• Ensures that the Director of Sales conducts “Rap Sessions” with all sales managers on a monthly basis
• Monitors monthly compliance with the Sales Action Plan included in the property’s Marketing Plan
• Contacts P.I.C.s (Person-in-Charge of groups) in-house to promote good will and foster additional business, repeat bookings and referrals
• Participates in a minimum of one off site sales trip quarterly to maintain favorable working relationships among prospective and current clients
• Enhances the property’s community image and stays abreast of competition, and new developments to maximize profitability
• Helps ensure that required sales reports are submitted in a timely manner

  Human Resources and Training/Development:

• Helps ensure associates are provided with the necessary structure, motivation, and training to satisfy their needs and achieve organizational goals
• Helps ensure that all hiring and termination practices adhere to A and A Hotels’ policies and procedures, state and federal laws and protects the company’s “at will” employer status
• Helps ensure adequate staffing levels are maintained, adhering to, labor to budget, percent to sales and approved staffing guidelines
• Helps ensure compliance of all department heads with goal-oriented position descriptions and reviews goals with each individual
• Helps ensure development and maintenance of position descriptions in each associate’s personnel file (signed and dated by associate)
• Reviews with department heads any revisions/additions made to position descriptions
• Monitors departmental adherence to Performance Standards
• Conducts annual performance evaluations with all department heads.  Ensures all department heads conduct annual performance evaluations with their associates. All performance evaluations will include a goal oriented action plan for the coming year
• Encourages promotion from within and associate development through goal setting and associate training
• Monitors compliance with the reservation-training program by attending monthly front office and reservation meetings to review and score shop call tapes and take action accordingly
  • Reviews departmental incentive programs (i.e. Sales, Reservation Shop Call, Rooms Revenue, Housekeeping, Associate of the Month) to ensure effectiveness
  • Coordinates with Corporate Director of Training and Development a minimum of five weeks of scheduled classes per year
  • Monitors HR compliance with formal orientation program.   All associates will complete an orientation.  All new hires will complete orientation within two weeks of hire date
  • Helps ensure new associates receive formal training by using the step-by-step training guides.  Training guides will be signed, dated and placed in personnel file upon completion
  • All new associates will complete training evaluations within 30 days of hire date.  The appropriate supervisor will correct training deficiencies
  • Supervisors will complete Educational Institute’s Supervisory Skill Builders course.  The Certified Hospitality Supervisor exam to receive the CHS designation is optional
  • Helps ensure property is in compliance with all Federal and State laws with regard to all personnel practices

 Personal Development:

• Attends annually a minimum of one advanced management-training seminar
• Attends corporate management sponsored events
• Helps ensure continual efforts are made to increase management abilities and knowledge
• Operates in compliance with Policies and Procedures Manual unless preempted by property or franchise-level policies