What are the responsibilities and job description for the VIP Support Engineer position at Jio?
Skills:
Excellent communication skills, Technical troubleshooting abilities, Knowledge of IT systems, Filed support, mac support, Windows Support, IOS support,
Role: VIP Support Engineer
Key Attributes
Excellent communication skills, Technical troubleshooting abilities, Knowledge of IT systems, Filed support, mac support, Windows Support, IOS support,
Role: VIP Support Engineer
Key Attributes
- Year Of Experience: 2
- Location: Mumbai (Nariman Point, BKC)
- Strong Area: Windows, MAC, IOS Support, Software & Hardware Troubleshooting
- (Experience and Qualifications) - BE , ME / B.Tech, M.Tech / B Sc-IT, MSC IT/ BCA, MCA
- Strictly No BA, B Com, Diploma holders
- Preferred MCSA / M365:MDAA
- Handson experience on IOS devices (Ipad, Iphone, Apple TV)
- Experience of supporting VIP Users (Company MD/CEO, Board of Directors) including their residence.
- Experience of supporting Meeting Rooms and Board Room and knowledge of Audio Video Setups
- Advance knowledge on Windows OS or MAC OS.
- Ready to work on rotational shifts, Weekends, Public Holidays
- Candidate should be willing to provide Support at VIP residency
- Provide technical L1, L2 & L3 hardware and software support for end users from support staff to top executive management.
- Provide on-call support as required.
- Handling the VIP and escalation calls. Interacting with senior users to understand the requirements.
- Analysing and monitoring the day to day calls and guiding the junior team members accordingly.
- Train and assist with End User training on all systems.
- Perform direct hands-on problem resolution and escalation management for end-user troubles, application service interruptions and issues.
- Maintaining and achieving the agreed SLA & SBDs and drive the team for same.
- Maintain trouble ticketing and defect tracking systems, and provide procedures and impose process structure, methods, discipline and standards.
- Create and maintain IT documentation relating to the Service Desk function (like a best practice)
- Make continual improvements to procedures and documentation
- Additional responsibilities as requested by the IT Manager