What are the responsibilities and job description for the GM position at JINYA Ramen Bar?
Job Title: General Manager
Position Status: Exempt, Salaried
Reports To: Director of Operations and/or VP of Operations
Job Summary:
The General Manager serves as a Customer Service Ambassador, ensuring that food quality and service consistently exceed JINYA Ramen Bar’s standards of excellence. This role requires strong leadership to oversee front-of-house (FOH) and back-of-house (BOH) operations, maintain cleanliness, and optimize productivity while delivering an exceptional guest experience. The General Manager acts as a liaison to upper management and sets the tone for operational success.
Primary Responsibilities:
Operational Leadership: Manage and lead the entire restaurant operation, ensuring efficiency and high-quality service.
Guest Experience: Oversee the customer journey from arrival to departure, ensuring satisfaction and resolving complaints promptly.
Team Management: Recruit, hire, train, and develop restaurant team members, fostering a positive and productive work environment.
Scheduling & Staffing: Manage employee schedules, breaks, and shift assignments to optimize labor costs and efficiency.
Financial Oversight: Handle cash management, daily reporting, and budget adherence to meet revenue objectives.
Food Safety & Compliance: Ensure compliance with food safety laws, maintain cleanliness, and oversee facility upkeep.
Training & Development: Conduct ongoing coaching and performance evaluations for staff and management.
Inventory & Supply Management: Monitor stock levels and coordinate with vendors to ensure adequate supplies.
Marketing & Community Engagement: Support brand initiatives and local marketing efforts to drive customer engagement.
Qualifications & Requirements:
Experience: Minimum of 3-5 years in restaurant management, preferably in a fast-paced, full-service dining environment.
Leadership Skills: Strong ability to motivate, train, and manage a diverse team.
Customer Service Excellence: Proven ability to handle guest interactions professionally and efficiently.
Financial Acumen: Experience managing budgets, labor costs, and inventory.
Communication Skills: Excellent verbal and written communication for team coordination and corporate reporting.
Problem-Solving Ability: Quick decision-making skills to resolve operational challenges.
Food Safety Certification: Must hold a valid Certified Food Handler Certificate.
Technology Proficiency: Familiarity with POS systems, scheduling software, and reporting tools.
Salary : $65,000 - $80,000