What are the responsibilities and job description for the Automotive Service Advisor/Writer position at Jim's Tire and Service Center?
Job Summary
Join our automotive team as an Automotive Service Advisor/Writer, where you will be the vital link between our valued customers and our skilled service technicians. In this role, you will greet clients, assess their vehicle needs, and communicate repair options clearly and confidently. Your mechanical knowledge and customer service expertise will drive customer satisfaction. You’ll manage service orders and prepare accurate estimates.
Duties
- Greet customers warmly, listen attentively to their vehicle concerns, and accurately document their needs
- Prepare detailed repair estimates using computer-aided estimating software and explain repair options clearly to customers
- Coordinate with service technicians to prioritize repairs and ensure timely completion of work
- Handle cash transactions and process payments accurately while maintaining professionalism at all times
Experience
- Mechanic experience with automotive diagnostics and familiarity with various repairs
- Service technician experience is highly valued for understanding technical repairs and communicating effectively with technicians
- Excellent customer service skills with the ability to communicate complex technical information clearly and confidently
- Knowledge of automotive repair procedures including oil changes, tire service, shocks & struts, air brake systems, and collision repair processes
- Valid driver’s license with a clean driving record is required
We pride ourselves in exceptional automotive care! Your mechanical expertise combined with your passion for customer service will make a real difference.
Benefits:
- 401(k)
- Health insurance
Work Location: In person