What are the responsibilities and job description for the BDC Agent - Full Time position at Jim Riehl's Friendly Automotive Group?
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Vision insurance
Employment Type: Full-Time
Compensation: Hourly Commission Monthly Bonus
Schedule: Monday–Friday with rotating Saturdays coming soon; evening availability required on select days
Compensation: Hourly Commission Monthly Bonus
Schedule: Monday–Friday with rotating Saturdays coming soon; evening availability required on select days
About Us:
We are a fast-growing, customer-focused automotive group committed to delivering exceptional service and building lifelong relationships. As part of our commitment to growth and innovation, we are expanding our BDC team and looking for driven, reliable, and upbeat individuals to join us!
We are a fast-growing, customer-focused automotive group committed to delivering exceptional service and building lifelong relationships. As part of our commitment to growth and innovation, we are expanding our BDC team and looking for driven, reliable, and upbeat individuals to join us!
Position Overview:
As a BDC Agent, you’ll be the first point of contact for many of our customers. Your goal is to build rapport, provide helpful information, and schedule appointments that bring customers into the dealership — whether it’s for vehicle sales, service, or follow-up. If you enjoy speaking with people, are highly coachable, and thrive in a goal-oriented environment, we want to hear from you!
As a BDC Agent, you’ll be the first point of contact for many of our customers. Your goal is to build rapport, provide helpful information, and schedule appointments that bring customers into the dealership — whether it’s for vehicle sales, service, or follow-up. If you enjoy speaking with people, are highly coachable, and thrive in a goal-oriented environment, we want to hear from you!
Key Responsibilities:
- Respond promptly to internet leads, phone calls, and text inquiries using dealership templates and guidelines
- Engage customers with professionalism, enthusiasm, and product knowledge
- Schedule appointments for the sales or service departments and confirm attendance
- Perform follow-up calls, texts, and emails with unsold showroom traffic and missed appointments
- Work within the CRM to log all communication and update customer records accurately
- Collaborate with sales, service, and management teams to ensure a smooth customer journey
- Maintain performance metrics including contact rate, appointment set rate, and show rate
Qualifications:
- Previous customer service, call center, or dealership experience preferred
- Strong written and verbal communication skills
- Confident, positive, and friendly phone presence
- Comfortable using technology, CRM tools, and multitasking
- Able to work independently and as part of a team
- Willing to learn and take coaching to improve performance
- Dependable, punctual, and goal-oriented
What We Offer:
- Competitive hourly pay uncapped commission monthly bonus opportunities
- Ongoing training and mentorship
- Opportunities for growth into other roles within the dealership
- A professional, team-oriented, and fun work environment
- Employee discounts on vehicles, parts, and service
To Apply:
Submit your resume and a brief message telling us why you’d be a great fit for our team. We look forward to meeting you!
Submit your resume and a brief message telling us why you’d be a great fit for our team. We look forward to meeting you!