Service BDC Representative

Jim Keras Automotive Group is looking for a motivated, dependable, and customer-focused Service BDC Representative to join our in-house Business Development Center.

As a Service BDC Representative, you will be an important part of the customer experience by handling inbound and outbound calls, text messages, emails, and online communication. Your primary focus will be assisting customers, scheduling service appointments, completing follow-up and retention activities, and providing a professional and positive experience throughout every interaction.

This is a fast-paced position where communication, consistency, accountability, and customer service matter. If you enjoy working with people, are comfortable working toward measurable goals, and take pride in doing things the right way, we want to hear from you.

Schedule

Monday - Friday: 9:00AM-6:00PM with Rotating Saturdays: Approximately one Saturday per month

Employees scheduled to work Saturday will receive a corresponding weekday off.

What’s In It for You?

We believe great employees deserve great benefits and opportunities to grow.

• Health, Dental, & Vision Insurance - Coverage to help support your overall well-being.
• Career Growth Opportunities & 401(k) - Build your skills and advance within a growing automotive group while planning for your future with retirement savings opportunities.
• Community Involvement - Opportunities to give back and make a difference in the communities we serve.
• Paid Vacation Days - Time away to rest, recharge, and enjoy life outside of work.
• Christmas Bonus - Eligibility based on tenure.
• Employee Vehicle Purchase Program - Access to employee vehicle purchase opportunities.
• Parts & Service Discounts - Employee discounts on parts and service.
• Production Bonuses - Additional earning opportunities based on performance. 

What You’ll Be Doing 

• Handle inbound and outbound customer communications by phone, text, email, and online chat.
• Schedule and confirm service appointments accurately and efficiently.
• Perform follow-up and customer retention activities to encourage repeat business.
• Provide professional, courteous, and consistent customer service during every interaction.
• Listen to customer concerns and provide accurate information or connect customers with the appropriate department when needed.
• Work closely with Service Advisors, Parts, and other dealership departments to support a seamless customer experience.
• Maintain accurate and complete customer information and activity within the dealership’s systems.
• Follow established BDC processes, procedures, and communication standards. Meet established performance, productivity, and customer service goals.
• Maintain a positive, professional, and team-oriented work environment. 

What You Bring to the Team 

We will provide the training necessary to be successful. 

• High school diploma or equivalent.
• Valid driver's license.
• Dependable attendance and punctuality.
• Strong verbal and written communication skills.
• Professional and confident phone presence.
• Ability to communicate effectively through phone, text, email, and online chat.
• Strong organizational skills and attention to detail.
• Ability to multitask and remain productive in a fast-paced environment. 
• Basic computer skills and the ability to learn new software and systems.
• Ability to work independently while also contributing to a team environment.
• Willingness to be coached, learn, and continuously improve.
• Automotive or dealership experience is a plus, but not required.

Ready to Join the Team?

If you're dependable, customer-focused, and enjoy helping people, this could be a great opportunity to build your career with Jim Keras Automotive Group. Whether you have previous automotive experience or are looking for an opportunity to grow into a new career, we're looking for someone who is ready to learn, contribute, and make a difference for our customers and our team.

Apply today to become part of our Service BDC team!