What are the responsibilities and job description for the Express Service Advisor position at Jim Falk Automotive Group?
Schedule: Monday – Friday | 7:00 AM – 5:00 PM
Department: Service Department
Position Overview
We are seeking a motivated and customer-focused Express Service Advisor to join our growing service team. This position is responsible for managing the Express Service Lane, assisting customers with routine maintenance services, and ensuring a fast, efficient, and professional service experience.
The ideal candidate thrives in a fast-paced environment, communicates effectively with customers and technicians, and is highly organized.
Key Responsibilities
Greet customers promptly and professionally upon arrival
Write repair orders for express maintenance services including:
Oil changes
Tire rotations
Multipoint inspections
Battery replacements
Cabin and engine air filters
Wiper blade replacements
Other quick maintenance services
Accurately document customer concerns and service requests
Communicate service recommendations and pricing clearly
Coordinate workflow with express technicians to maintain efficient turnaround times
Monitor vehicle progress and keep customers updated
Ensure repair orders are completed accurately and closed properly
Promote maintenance services and manufacturer recommended services
Deliver excellent customer service and maintain high CSI standards
Qualifications
Strong customer service and communication skills
Ability to multitask in a fast-paced service environment
Basic automotive knowledge is helpful
Strong organizational and time management skills
Computer proficiency and ability to learn dealership management systems
Valid driver's license
What We Offer
Competitive compensation
Monday–Friday schedule (No weekends)
Paid training
Opportunities for growth within the service department
Supportive team environment
Employee discounts on vehicles, parts, and service