What are the responsibilities and job description for the Systems Engineer position at Jillamy Packaging & Warehouse?
Description
I. General Summary of Position
This position is responsible for leading and supporting effective and sustainable WMS/ERP warehouse operations and customer integrations.
II. Essential Duties
- Configure and optimize NetSuite WMS/ERP logic and workflows supporting company processes.
- Develop and maintain reporting, permissions, customizations
- Support Jillamy’s multi-site, multi-customer warehouse operations with diverse processes and configurations
- Translate operational and customer requirements into scalable NetSuite WMS solutions.
- Support various inventory control methods—serialized, lot-controlled, FIFO, FEFO
- Support various pick and fulfillment strategies
- Support mobile scanners and printers, along with meeting barcode compliance
- Assist with onboarding new customers— internal and external facing
- Lead and participate in end-to-end testing of WMS enhancements and customizations, customer integrations, and process changes.
- Build advanced reporting, KPIs, and dashboards to monitor warehouse performance
- Analyze operational data to identify inefficiencies and recommend system-driven improvements.
- Support continuous improvement initiatives across warehouse operations and customer integrations.
- Provide advanced user support and technical troubleshooting for warehouse and systems teams.
- Develop technical documentation, SOPs, and training materials for WMS processes and mobile usage.
- Other duties and projects as assigned.
- Regular attendance and punctuality are required.
- Operates safely in all conditions and follows company policies and procedures.
III. Supervisory/ Management Requirements
NA
Requirements
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
High school diploma, GED, or equivalent required.
- Bachelor’s degree in information systems, Supply Chain, Engineering, or a related field preferred.
- 4–8 years of hands-on NetSuite WMS experience in distribution, 3PL, or e-commerce environments.
- Proven experience supporting mobile WMS applications in live warehouse operations.
- Experience supporting customer-specific WMS configurations and integrations.
- Advanced proficiency with Oracle NetSuite ERP with strong emphasis on WMS.
- Strong experience with saved searches, workflows, custom forms, roles, and permissions.
- Working knowledge of javascript, SQL, & API integrations
- Experience with EDI X12 4010 transaction flows common in 3PL environments.
- Strong Excel skills for data analysis and reconciliation.
- Deep understanding of warehouse operations including receiving, put-away, picking, packing, shipping, and cycle counting.
- Strong troubleshooting and root-cause analysis skills in high-volume environments.
- Ability to communicate technical concepts clearly to operational and non-technical stakeholders.
- Highly organized with the ability to manage multiple customers, priorities, and deadlines.
- Collaborative, customer-focused mindset aligned with 3PL service delivery.
- Must be authorized to work in the United States.
- Ability to support off-shift or weekend work during implementations or critical operational events.
- Ability to travel between Jillamy warehouse locations as needed.