What are the responsibilities and job description for the Customer Service Coordinator position at Jillamy Packaging & Warehouse?
Description
Are you ready to be the backbone of a fast-moving logistics operation? Do you thrive in high-energy environments where your attention to detail, customer focus, and communication skills truly make a difference?
At Jillamy Packaging and Warehousing., we’re looking for a Customer Service Coordinator to join our team and take on a critical role in ensuring smooth day-to-day operations. You’ll be the friendly face (and voice!) our customers rely on, while managing logistics details that keep things running seamlessly.
What You’ll Do:
- Be the key liaison between our customers, carriers, and internal teams—scheduling trucks, confirming shipments, and solving any issues that pop up.
- Enter and tender loads, follow through on problem resolution, and support both current and potential customers.
- Create and manage essential shipping documents like Pick Tickets and Bills of Lading (BOLs).
- Pull inventory from our 3PL partners and keep our systems updated with timely, accurate data.
- Monitor inventory levels and flag any discrepancies.
- Deliver regular and ad hoc reporting with precision.
- Follow and enforce Standard Operating Procedures (SOPs) and compliance standards.
- Maintain well-organized, up-to-date documentation and digital records.
- Support safety, operational excellence, and continuous quality checks.
Requirements
? What You Bring:
- Minimum 1 year of experience in a warehouse, contract packaging, or customer service role.
- High School Diploma or equivalent required.
- Ability to lift up to 50 pounds (with equipment or assistance).
- Excellent communication, organization, and problem-solving skills.
- Comfortable multitasking in a high-volume, deadline-driven setting.
- Experience with Microsoft Office and logistics-related technology.
- A calm, professional demeanor—even under pressure.
- A commitment to punctuality, safety, and team collaboration.
- Authorization to work in the U.S.
What We Offer:
- Competitive pay annual performance reviews
- Medical, Dental, Vision, and Rx plans
- 401(k) with employer match
- Short- and Long-Term Disability Insurance
- Voluntary Life/AD&D coverage
- Paid Time Off Holidays
- Direct Deposit Employee Support Programs
Equal Opportunity Employer
Jillamy, Inc. is proud to be an Equal Opportunity Employer. We are committed to fostering a diverse and inclusive workplace. We do not discriminate based on race, religion, gender, national origin, age, disability, veteran status, or any other legally protected status.
If you require a reasonable accommodation during the application process, please contact our Human Resources Department.
Salary : $18 - $22
