Billing Analyst

Jiffy Lube is seeking a highly analytical and detail-oriented Franchise Billing Analyst to support franchise billing operations in a fast-paced, growing organization. This role is responsible for ensuring accurate and timely billing, researching and resolving billing discrepancies, performing account reconciliations, and supporting critical month-end close activities.

The ideal candidate demonstrates sound judgment, strong analytical skills, and the ability to independently evaluate information, solve problems, and make routine operational decisions while collaborating across multiple business functions. As a newly established organization, this role requires adaptability and a willingness to quickly learn new systems, processes, and evolving business requirements.

What You’ll Do

• Execute monthly franchise billing activities, including Royalty, National Ad Fund, Point of Sale, Taxes, manual billings, credits, and other recurring charges.
• Prepare and submit manual journal entries for account adjustments and billing corrections.
• Review, reconcile, and validate billing transactions to ensure accuracy and completeness prior to submission.
• Research billing discrepancies, identify root causes, and recommend appropriate corrective actions.
• Analyze SAP, Salesforce, and supporting documentation to validate billing activity and resolve exceptions.
• Monitor and manage functional billing mailboxes, ensuring inquiries are resolved within established timelines.
• Partner with Credit, Tax, Marketing, Operations, Fleet, Real Estate, Contracts, Accounting, and other internal business partners to resolve billing issues.
• Maintain supporting documentation, billing trackers, and audit records.
• Identify opportunities to improve billing processes and support continuous process improvement initiatives.
• Ensure compliance with company policies, internal controls, and established Standard Operating Procedures (SOPs).

Month-End Close Responsibilities

• Perform critical Day 1, 2, and 3 (first three days of every month) for month-end billing activities within established deadlines.
• Support month-end close activities when Day 1, 2, or 3 fall on weekends or company-recognized holidays, based on business requirements.
• Prioritize month-end deliverables to ensure accurate and timely financial reporting.
• Collaborate with leadership and business partners to resolve critical billing issues during month-end close.

What You’ll Bring

• Strong analytical, critical thinking, and problem-solving skills.
• Exceptional attention to detail and commitment to accuracy.
• Ability to independently research, evaluate, and resolve billing issues using available systems, documentation, and established procedures.
• Demonstrated ability to exercise sound judgment and make routine operational decisions with minimal supervision.
• Strong organizational and time management skills with the ability to manage multiple priorities and meet competing deadlines.
• Excellent written and verbal communication skills.
• Strong customer service and stakeholder management skills.
• Proficiency with Microsoft Excel, Outlook, Teams, and SharePoint.
• Experience with ERP systems such as SAP, GSAP, or similar financial applications preferred.
• Experience with financial reconciliations, billing operations, or accounting processes preferred.

Success in This Role

The successful candidate will:

• Demonstrate ownership and accountability for assigned responsibilities.
• Independently analyze available information and determine appropriate next steps before escalating issues.
• Validate work for completeness and accuracy prior to submission.
• Apply prior training and established procedures to new and recurring situations.
• Identify discrepancies, recommend solutions, and communicate findings effectively.
• Adapt quickly to changing priorities, evolving systems, and new business processes.
• Maintain productivity and accuracy in a dynamic, fast-paced environment.
• Contribute to process improvements that enhance operational efficiency and support organizational growth.

Why Join Jiffy Lube?

As Jiffy Lube continues to evolve as a newly established organization, you’ll have the opportunity to help shape processes, improve operations, and make a meaningful impact across the business. We are looking for individuals who embrace change, thrive in collaborative environments, and are committed to delivering accurate, timely, and high-quality work.