What are the responsibilities and job description for the Automotive Service Advisor / Writer position at Jiffy Lube?
Jiffy Lube is Hiring an Automotive Service Advisor / Writer
Are you highly skilled in customer service and passionate about automotive maintenance? Do you thrive in a fast-paced and team-oriented environment? If so, we have an immediate opportunity for you to join our dynamic team at Jiffy Lube! As an Automotive Service Advisor / Writer, you will play a crucial role in creating a positive guest experience and ensuring the highest level of customer satisfaction.
Jiffy Lube is a leading provider of automotive preventive maintenance with over 2,000 franchisee-owned service centers across the country. Our technicians are not only highly trained in preventive maintenance but also in providing exceptional customer service. We strive every day to help our customers Leave Worry Behind® by offering a range of services from oil changes and tire rotations to everything in between.
What does a day in the life of an Automotive Service Advisor / Writer look like?
- Providing Jiffy Lube guests with exceptional and world-class customer service
- Understanding the full range of Jiffy Lube products and services
- Accurately capturing guests' product needs and providing updates throughout the process
- Offering our guests options tailored specifically to their automotive needs
- Giving impartial advice to ensure guests are aware of manufacturer's time and mileage recommendations
- Performing Jiffy Lube's Signature Service oil change (as required), replacing fluids, filters, wiper blades, and other preventative maintenance services
What qualifications do you need?
- Previous experience working for a dealership, automotive shop, tire center, or quick lube (minimum of 1 year)
- Exceptional customer service skills
Why join Jiffy Lube?
- Comprehensive training from Jiffy Lube University, our award-winning training program
- Potential for advancement opportunities and training in other positions (Supervisor-Key Holder and Assistant Manager)
- Full-time perks including medical, dental, and vision insurance, uniforms, company discounts, great team environment, and more
Physical Qualifications:
- Must be able to operate equipment such as overhead and floor-mounted oil and grease guns, transmission machine, air conditioner service machine, radiator service machine, hand tools, and basic shop equipment
- Must be able to lift and move work-related items up to 50 pounds
- Must be able to push, pull, lift, and bend at the knees and waist, twist body at the waist, raise and hold arms overhead, and turn head-neck-shoulders as needed
Business Model & Culture:
- Fast-paced and team-oriented environment
- World-class JLU training to meet all challenges
- Customer-driven, building strong relationships
- Value teammates and recognize their contributions
- Inclusive and equal access to opportunity
Location: 3271
If you are a motivated and talented individual with a passion for customer service and automotive maintenance, apply now to join our Jiffy Lube team!
Jiffy Lube® is a leading provider of automotive preventive maintenance. With a national footprint of more than 2,000 franchisee owned service centers across the country, Jiffy Lube offers a range of services from oil changes and tire rotations, to everything in between.
Jiffy Lube technicians are not just highly trained in preventive maintenance, they are also highly trained in customer service. So if you have any questions about vehicle maintenance or the services performed at any Jiffy Lube service center, your technician will help you find the resources and information you need, whether it’s in-store, online or by accessing your vehicle manufacturer’s recommendations. It’s just another way Jiffy Lube strives each and every day to help you Leave Worry Behind® .
Salary : $13