What are the responsibilities and job description for the ASM (Assistant Store Manager) - 3149 position at Jiffy Lube/CISA Lubes USA?
ASM (Assistant Manager)
The primary function of an Assistant Store Manager is to assist the Store Manager in the daily operations of a retail store including customer interaction, safety, training, and directing employees in all areas of operations, as well as back-office responsibilities such as reconciliation, bank deposits, and inventory.
Assistant Store Managers will also be required to provide vehicle services and customer service activities such as:
- Oil Changes- including inspection of basic fluids, belts, lights, wipers, and tires.
- Other Preventive Maintenance? Transmission, AC, Fuel System Cleaning, Battery Replacement
- Escort to waiting area and lounge orientation to make customers feel welcome.
- Service Reviews to help customers understand and select services.
- Ring Out to explain services provided and accept payment.
Essential Duties and Responsibilities include but are not limited to the following:
- Must be able to work weekends, to include Friday, Saturday, and Sunday
- Must have own, reliable transportation.
- Strong data entry computer skills preferred.
- Experience and comfort with full-cycle customer service (greeting, service, resolving disputes, etc.)
- Able to stand and walk for up to 4 hours without a break.
- Able to work in extreme heat and/or cold.
- Able to endure repetitive and prolonged bending and reaching.
- Able to withstand exposure to fumes and cleaning products.
- Previous management experience preferred but not necessary.
- A valid state driver's license is required to apply for this position.