What are the responsibilities and job description for the Customer Service Advisor position at Jiffy Lube - Allied Automotive Group?
Job Title: Customer Service Advisor
Employment Type: Full-Time / Part-Time (Non-Exempt)
The Opportunity:
Our Jiffy Lube Customer Service Advisors are the face of the business. You are the first point of contact for every guest and play a critical role in delivering an exceptional experience while driving service recommendations and sales. This is a fast-paced, customer-facing role where you’ll build trust with guests, educate them on vehicle maintenance, and help ensure every visit is efficient, transparent, and professional. If you enjoy working with people, thrive in a high-energy environment, and want to grow your career with a company that invests in your development — we want to meet you.
What You’ll Do:
- Greet every guest with a friendly, professional approach and create a positive first impression
- Listen to customer concerns and recommend appropriate maintenance services
- Explain services, pricing, and timelines clearly and confidently
- Build trust by educating customers on preventative maintenance and service needs
- Identify opportunities to upsell services and contribute to store sales goals
- Accurately create service orders and process transactions
- Communicate effectively with technicians to ensure smooth service execution
- Resolve customer concerns quickly and professionally to drive satisfaction and retention
- Maintain knowledge of services, promotions, and pricing
What We’re Looking For:
- Previous customer service, retail, or sales experience preferred
- Strong communication and interpersonal skills
- Comfortable recommending services and driving sales conversations
- Ability to multitask in a fast-paced environment
- Basic computer and point-of-sale system skills
- Team-oriented mindset with a positive attitude
- Ability to work flexible schedules, including weekends as needed
Work Environment & Physical Requirements:
- Ability to stand for extended periods of time
- Work in a service shop environment with moderate noise, fumes, and varying temperatures
- Ability to occasionally drive customer vehicles
- Lift up to 25 pounds as needed
Why Join our Company?
- Competitive weekly pay
- Bonus and incentive opportunities
- Medical, dental, and vision insurance
- 401(k) with company match
- Paid time off starting Day 1
- Employee discounts
- Industry-leading training through Jiffy Lube University
- Clear career advancement opportunities
- Team-oriented, supportive work environment
Equal Opportunity Employer
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic under applicable law.