What are the responsibilities and job description for the Customer Service Representative position at JIB Communications?
The Opportunity
JIB Communications is expanding its Allentown team and looking for motivated, people-first individuals to join us in a customer-facing capacity. Depending on your strengths and interview performance, you may be placed in a customer service or sales-oriented role — both of which involve direct, face-to-face interaction with customers in the field.
If you're personable, driven, and ready to grow, we want to talk.
What You'll Be Doing
Engaging with customers directly in assigned territories to address needs, answer questions, and present solutions
Representing our clients' products and services in a professional, positive manner
Identifying customer needs and guiding them toward the right fit
Logging interactions and outcomes accurately
Attending daily team huddles, training sessions, and coaching check-ins
Building relationships that drive both customer satisfaction and results
What We're Looking For
Strong communicator who genuinely enjoys talking to people
Self-motivated and reliable — you hold yourself accountable
Positive and resilient — you stay composed and professional in the field
Punctual and presentable in customer-facing situations
High school diploma or GED
No prior experience required — we hire for attitude and train for skill
Compensation
Compensation is tied to your performance — representatives typically earn $600/week, with top performers regularly exceeding $800 /week.
Schedule & Location
Full-time, Monday–Friday (weekend availability a plus)
Based out of our Allentown office
What We Offer
Paid training and hands-on coaching from day one
Placement consideration based on your interview performance — CSR and field roles available
Performance-based compensation that directly rewards your effort
Clear advancement path into team lead and management roles
High-energy, collaborative team environment
Real-world experience in customer relations, communication, and professional development
Our Hiring Process We move quickly and keep it simple:
Initial screening and brief phone call with our recruiting team to book the preliminary in-person interview
Preliminary in-person interview at our Allentown office
Secondary interview to go deeper on fit and role placement
Job shadow — spend time on the field to see exactly what the day looks like
Apply Today
Qualified applicants will be contacted promptly to schedule an interview. If this sounds like you, don't wait.
Salary : $600 - $800