What are the responsibilities and job description for the CUI-DISPATCH/COMMAND CENTER position at JHB-CUI?
At CUI Cable, you will be responsible for receiving client calls, monitoring technician logs, keeping records, addressing problems, and dispatching appropriate team members.
Employee Compensation and Perks:
We want you to have it your way! At our new, state-of-the-art facility, CUI offers competitive wages and provide everything you need to be successful. We promote from within and offer opportunities for advancement in your career journey with us. Here is a list of CUI call center benefits!
- Full benefit package (Health, Vision, Dental)
- 401k with company match
- Weekly pay
- Pay increase after 1st year
- Paid holidays
Responsibilities:
- Scheduling and dispatching technicians to appropriate locations according to predetermined schedules, customer requests or immediate needs
- Relaying information such as work orders or other messages to and from technicians and supervisors
- Speaking with supervisors or customers to resolve problems, requests for services or equipment
- Preparing daily work schedules and orders
- Being in charge of communications within company assigned territories
- Keeping and organizing work requests, customer requests, completed work requests, charges for work performed, expenses for services performed, inventory records and other information
- Preparing and maintaining time logs, reports and other related documentation in accordance with company and departmental policies.
Requirements:
- Must be able to pass thorough background checks and drug screenings.
- Flexible work schedule with the ability to work weekends.
About CUI Cable Services
Communications Unlimited, Inc. (CUI) is a dominant leader in developing and implementing solutions for MSO’s for fulfillment, post wires, special projects, and other technical labor needs. Founded in 2001, CUI’s industry experience and superior management teams aligns strategic direction and the business goals of MSO’s to provide a viable and valued solution exceeding industry standards.
CUI is a registered minority owned business, as well as a registered Veteran owned business. CUI has over 800 technicians that support Comcast, Charter, COX, Mediacom, and Antietam Broadband. Our primary business is residential and commercial installations, underground drop buries, and more recently full-scale construction.
Our Mission is to be the business partner of choice for all MSOs by our dedication to quality, our focus on values, the integrity used in all aspects of our business, and the respect that we show our employees for the valuable role that each one plays within our organization.
Hiring Process
First, our team of recruiters will review your application and conduct a phone screen with you, where you will go over the job description and more details about your work experience. After your phone screen we will submit you for an in-person interview with our branch managers. Once you have completed your interview and have accepted the job offer, we will send you for your pre-employment drug screening and conduct a nationwide background check. After the results are received, we can work on a start date for you.
Our team is dedicated on working as efficiently as possible so you don't have any waiting period and have the smoothest transition into your future career.