What are the responsibilities and job description for the Furniture Concierge position at JH Interior Design?
Full time Role: Furniture Concierge | 40 hours per week
Objective: To co-develop and launch an innovative Private Label furniture presence and program at the Studio by JH Showroom that blends deep product knowledge with exceptional client care, creating an elevated experience while building the operational backbone for future growth. This role is instrumental in building and refining our internal systems, workflows between the JH firm and the JH showroom, and client engagement processes — laying the foundation for a scalable and service-driven program that reflects our brand’s commitment to excellence, personalization, and design integrity.
Details of the Role:
Product Expert
· Be well informed about all vendors carried in the Showroom including thorough knowledge of customization, pricing, lead time (including Quick Ship options), shipping, and delivery
o Could develop a shared reference binder or digital resource that designers can quickly reference when looking for specs and pricing (categorized by style, vendor, or room type)
· Provide training to designers on focused vendor lines, utilizing rep visits when appropriate
· Maintain and regularly update the Showroom fabric/finish library, ensuring all samples remain current, organized, and easily accessible
· Develop and maintain strong relationships with vendor representatives for furniture lines featured in the Showroom
· Negotiate pricing terms with vendors
Process Expert
· Billing process knowledge for billing clients
· The Studio by JH showroom ordering process knowledge
· Engage in company weekly L10 & individual 1:1s for consistent team communication, clarity and feedback
Customer Service Expert
· Rapidly execute transactions from samples to sales and delivery
· Troubleshoot order or delivery issues quickly and keep both designers and clients informed
Visual Merchandising Assistance
· Create take home materials on pieces available in The Studio by JH
· Create educational and informational signage throughout the Showroom
· Create and maintain furniture labeling in the Showroom
· Lead monthly merchandising meetings for designers and The Studio by JH team
Showroom Furniture Rep
· Provide support to designers with projects as needed including:
o inspiration and input on right pieces for projects
o space plan and draft furniture layouts
o share vendor updates and new item info
o quoting, ordering, and logistics
o help track order statuses and manage ETAs for furnishings being sourced through The Studio by JH, keeping designers up to date