Director of Retail and Accountability for The Studio by JH and the JH Design Team

Role: Director of Retail and Accountability for The Studio by JH and the JH Design Team

Time Commitment: Full-time | 40 hours per week

Expectations and Responsibilities:

Leadership & Strategic Direction

• Develop and execute the overall strategy for The Studio’s success and growth

• Lead, mentor, and motivate a high-performing design team

• Report directly to the Vice President with regular updates on KPIs (Key Performance Indicators), sales, operations, and team performance

Operations Oversight

• LMA (lead, manage and hold accountable) the Design Team made up of JH Design & The Studio by JH designers (team of 9): to include process

training, employee reviews, adherence to documented SOPs (Standard Operating Procedures), etc.

• Engage in company weekly Level 10 meetings & individual 1:1s for consistent team communication, clarity, and feedback

• Sit on company Leadership team

• Manage day-to-day retail operations

• Oversee and execute inventory management, order fulfillment, and vendor logistics.

• Evaluate and improve systems (CRM, POS, scheduling, workflows) for operational excellence.

• Monitor and analyze key metrics, making data-informed decisions.

• Set sales goals and implement systems for tracking and improvement.

• Partner with marketing and events teams to drive qualified traffic, brand awareness, events, and new product launches.

• Protect company assets by ensuring adherence to all loss prevention procedures (employee discounts, damages, marketing, etc.)

• Oversee backend operations (retail supplies, damages, incoming shipments, product pricing, inventory, tills, deposits, etc.)

• Manage to company budgets

• Additional day-to-day support for The Studio team (as needed)

Process Expert

• Develop SOP Playbook for The Studio by JH

• Ensure the Design Team’s adherence to all documented SOPs (JH Interior Design and The Studio by JH)

• Billing process knowledge for billing clients

• JH Interior Design & The Studio by JH ordering process knowledge

Customer Service Expert

• Ensure a phenomenal customer service experience at The Studio by JH for internal design team, independent designers, and the public alike

Buying, Merchandising & Visual Standards

• Oversee visual standards are being met per SOPs: tagging, cleanliness, supplies, inventory, etc.

• Oversee the cultivation of vendor relationships and negotiation of favorable terms

• Oversee the creation of educational and informational signage throughout the showroom

Compensation & Benefits Eligibility:

TBD

General:

This is a two part role. This role will have a large focus on improving and documenting operational processes for The Studio by JH and holding the Design

Team accountable to them. On a larger scale, this role will oversee the entire Design team (to include JH & The Studio designers) to make sure the Design

Team is performing at the same standard and according to the same processes.

This role is right for you if:

-You are a self-starter and independent.

-You have held a role in management before. (Even better if this experience is retail or design-focused.)

-You are process-oriented and organized.

-You can comfortably lead with assertiveness and authority.

-You can hold people accountable and protect outcomes.

• -You are passionate about managing people.