Administrative Assistant

Job description

JG Real Estate is a busy, award-winning full-service brokerage located in Northern Liberties and serving all of Center City and surrounding neighborhoods, offering leasing, sales, property management, and maintenance services.

As the company's receptionist and front desk coordinator, this Administrative Assistant position serves as the first point of contact for clients, residents, property owners, vendors, and prospects. This role is ideal for someone who excels in customer service, enjoys helping people solve problems, and takes pride in becoming the go-to resource for information across a fast-paced organization.

The Administrative Assistant serves as a central information hub for the company. The successful candidate will develop a strong understanding of our departments, services, team roles, and processes in order to assist customers directly whenever possible and efficiently connect them with the appropriate team member when necessary. This position requires someone who can confidently manage a high volume of calls, emails, texts, and walk-in inquiries while maintaining a positive and professional attitude.

This position is full-time and in-person, based out of our Northern Liberties office, Monday-Friday from 9:00AM to 5:00PM.

Job Responsibilities:

• Greet walk-in visitors and provide a welcoming, professional first impression of the company.
• Answer and manage a high volume of incoming phone calls, emails, texts, and general inquiries.
• Serve as the first point of contact for clients, tenants, owners, vendors, and prospects, resolving inquiries whenever possible and routing matters appropriately when needed.
• Develop and maintain a working knowledge of company departments, services, team roles, and processes in order to provide accurate information and assistance.
• Assist prospective renters with general questions regarding available rentals, applications, showings, leasing requirements, and troubleshooting issues with leasing systems.
• Assist the Leasing Team with administrative tasks such as application processing support, landlord references, sight-unseen inquiries, lease renewal support, and other leasing-related projects in times of high volume.
• Provide tenants with repair status updates when information is available and assist the Maintenance Team with administrative support, including reviewing security camera footage and forwarding footage when requested.
• Respond to prospective clients inquiring about property management, leasing, sales, or other company services and connect them with the appropriate team member.
• Manage incoming and outgoing mail, packages, checks, keys, and office deliveries.
• Maintain a clean, organized, and welcoming reception area and common office spaces.
• Take inventory of and order office supplies, snacks, beverages, and other office necessities.
• Assist with office operations, including basic troubleshooting of office equipment and coordinating routine office needs.
• Assist other departments with miscellaneous administrative and customer service tasks as needed.

Qualifications:

• Previous experience in customer service, hospitality, property management, real estate, office administration, or a similar client-facing role preferred.
• Can handle a high volume of emails, calls, and customer interactions while maintaining a courteous and professional demeanor.
• Has excellent customer service skills and a genuine desire to help people.
• Is highly organized, detail-oriented, and proactive with follow-up.
• Solves problems independently and takes initiative when appropriate.
• Communicates effectively both verbally and in writing.
• Learns quickly and enjoys becoming knowledgeable about multiple departments and business functions.
• Has the ability to work independently and collaboratively within a team environment.
• Has basic knowledge of the real estate industry and Philadelphia neighborhoods.
• Works well under pressure and remains calm in time-sensitive situations.
• Has a fast typing speed and strong computer skills, including Google Workspace (Gmail, Calendar, Sheets, etc.).

TO APPLY:

• Submit your resume, cover letter, and answers to the following questions to hiring@jg-realestate.com. 
• What in particular interests you about this position, in this industry, and why do you believe this role would be a good fit for you?
• How do you persevere and cope in a stressful environment and/or through a difficult situation? 
• What do you believe is the most important quality in an administrative assistant/receptionist and why?
• Are you willing & available to work in-person Monday-Friday from our Philadelphia-based office?

Compensation & Benefits:

• $43,000-$46,000/year salary
• 15 days of paid time off (PTO) plus 7 paid holidays
• 401(k), eligible after 6 months of employment with a match up to 4%
• Health, Dental, and Vision insurance options with partial employer contribution
• Opportunities for employer-paid continued education and goal-related bonuses
• Quarterly staff team-building activities and a positive company culture

Job Type: Full-time

Pay: $43,000.00 - $46,000.00 per year