What are the responsibilities and job description for the Experience Coordinator position at JFK University Medical Center?
Our team members are the heart of what makes us better.
At Hackensack Meridian Health we help our patients live better, healthier lives — and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It’s also about how we support one another and how we show up for our community.
Together, we keep getting better - advancing our mission to transform healthcare and serve as a leader of positive change.
The Experience Coordinator assists with the administration of daily operations within the Office of Patient Experience. The position is responsible for the department's call center function, administrative referral process, the completion and/or coordination of notary services for patients and visitors, the handling of lost property claims, and coordination of the service recovery program. In collaboration with the Experience Supervisor and/or Manager, the Experience Coordinator supports with recruitment, onboarding and scheduling for volunteer services This position is also responsible for the timely distribution of mail and emails to the department mailbox, monitoring the social media platform, generating and distributing reports, ordering and maintaining departmental supplies, work orders, publishing the staff schedule, entering time and attendance, maintaining the department's tracking tool database, and any other function impacting the department, such as the coordination of staff relocation to different office.
*8am-4:30pm M-F, some weekends may be required as need.
*Rotating holiday shifts may be required.
*Evening shift coverage may be required as needed.
Qualifications:
Education, Knowledge, Skills and Abilities Required:
- High School diploma, general equivalency diploma (GED), and/or GED equivalent programs.
- 3-5 years of experience, preferably in a customer-oriented environment.
- Excellent organizational skills.
- Excellent verbal and interpersonal skills.
- Ability to multi-task.
- Familiar with standard concepts, practices, and procedures within a fast-paced office environment.
- Proficient in Microsoft Outlook and Office.
- Notary Public in the State of New Jersey within 6 months of hire.
Education, Knowledge, Skills and Abilities Preferred:
- Associates or Bachelor's Degree.
If you feel that the above description speaks directly to your strengths and capabilities, then please apply today!